Godswill Chukwuemeka Sunday

SUNDAY GODSWILL CHUKWUEMEKA PROFESSIONAL SUMMARY Highly motivated and detail-oriented and experienced customer care representative, office administration, and team supervision. Proven ability to optimize operational processes, improve team performance, and increase business efficiency. Adept at client relations, project management, and documentation with strong problem-solving skills and a focus on delivering measurable results. KEY SKILLS • Office Administration & Coordination • Leadership & Team Collaboration • Operational Efficiency & Process Improvement • Data Analysis & Reporting • Customer Relationship Management • Problem Solving & Critical Thinking • Time Management & Prioritization PROFESSIONAL EXPERIENCE Administrative OfficerApril 2025 – Present The Eagles Music Academy, Abuja. • Manage day-to-day administrative activities to ensure smooth academy operations. • Maintain accurate records of students, staff, and academy activities. • Prepare reports, schedules, and official documents as required by management • Serve as a key point of contact between management, staff, parents, and external stakeholders. • Handle phone calls, messages, emails, and official correspondence professionally. • Communicate academy policies, schedules, and updates clearly to parents and staff. • Support staff with administrative needs and ensure compliance with academy policies. Customer Care Representative- CONTRACTFebruary 2025 – April 2025 Smart Home Solar (Remote) • Serve as the first point of contact for customers making inquiries about solar products, services, installations, and warranties, while maintaining a strong customer relationships through prompt and professional communication • Provide accurate information on solar panels, batteries, inverters, and other components and explain solar system functionality, payment plans, and technical features to nontechnical customers. • Resolve customer complaints effectively, including technical issues, billing discrepancies, delays in installation, or service faults, and escalate unresolved or complex issues to appropriate technical or managerial teams. • Track and follow up on installations and maintenance schedules, and ensure customers are satisfied after installations, repairs, or upgrades. • Keep a log of customer interactions, feedback, complaints, resolutions, update and manage customer records in CRM software or internal databases. • Collect feedback from customers to identify areas of improvement in services and product delivery, and Educate customers on energy-saving tips and proper use of solar systems Human Resource Assistant- (NYSC)February 2024 – January 2025 Federal Capital Territory Administration (FCTA), Abuja • Assisted in developing and executing strategies to streamline proposal review processes, increasing review efficiency by 25%. • Supervised team activities and optimized the organization of sensitive office documentation, reducing retrieval times by 30%. • Monitored office workflows, boosting overall productivity by 15% through continuous process improvements. • Managed office supplies, inventory, and petty cash, leading to a 20% reduction in daily operational costs. • Provided statistical reports on staff performance, contributing to data-driven decision- making for leadership. • Supported clerical duties such as document dispatch, meeting coordination, and handling phone/email inquiries. EDUCATION Bachelor of Science in Public Administration University ofA buja West African Examination Certificate Unity Standard School, Kaduna First School Leaving Certificate L.E.A Primary School, Airport Road, Abuja - ADDITIONAL INFORMATION • Languages: English (Fluent), • Hobbies: Drumming, reading and Traveling