Godsent Benedict Izah

. . Godsent Benedict Izah- - www.linkedin.com/in/godsent-izah-69b0461a4 SUMMARY Experienced customer service representative with 3 years of experience in delivering exceptional customer service and strong problem-solving skills. Proven ability to handle difficult customer service situations and provide solutions to customers. Possess excellent communication and interpersonal skills to ensure customer satisfaction. EXPERIENCE Information Service Officer Azure Power Mtn Nigeria (Internship) April 2021 - September 2023, Nigeria • Improved customer engagement by 130% through leading social media campaigns, increased website traffic by 50% and generated leads through content creation and outreach efforts. • Utilized a combination of strategies, such as research, creative content, networking and PR to build relationships and increase engagement metrics.. • Acquired partnerships with industry experts to improve the overall quality of content and credibility. • Spearheaded campaigns to influence customer purchase decisions and boost revenue by 100%. • Developed brand awareness and recognition by hosting webinars and events every 2 weeks. • Utilized surveys, focus groups, and customer feedback to continuously improve the customer experience. Customer Service and Support Analyst Mtn Nigeria (Internship) May 2018 - April 2019, Nigeria • Answered incoming customer queries through phone and email to maintain customer satisfaction and retention rates of 97%. . • Responded to customer inquiries within 24 hours, increased customer satisfaction by 20% as measured through Net Promoter Score surveys. • Facilitated collaborative problem-solving and conflict resolution for challenging customer service and support cases. • Investigated, documented, and resolved customer complaints using troubleshooting techniques. • Monitored customer feedback and communicate feedback to relevant parties for process improvement. • Developed and maintained customer relationship management database and reports every 24 hours. EDUCATION Bachelor of science in Computer Science Federal University of Technology, Owerri • Imo state • November 2020 CERTIFICATIONS Machine Learning and Artificial intelligence November 2019 • Certified in automation and efficiency, predictive analytics and personalization, improved customer experience, fraud detection and cybersecurity, competitive advantage. Google Data Analyst November 2018 • Certified in managing data assets to assist companies with marketing initiatives by providing analytical support, developing strategies, and optimizing channels. Google IT Support • Certified in troubleshooting and problem solving, and providing great customer service along the way. SKILLS *Excellent organizational skills *Proficient in calendar management *Meeting scheduling and coordination *Administrative support and assistance *Communication and interpersonal skills *Strong attention to detail *Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) *Problem-solving and decision-making . . *Remote work proficiency *Adaptability and flexibility