Godly Thomas

Godly Thomas Mumbai, India, -,- LINKS LinkedIn PROFILE Accomplished Insurance Operations Specialist with over 5 years of experience at leading insurance broking firms. Proven success in managing and optimizing complex operations, driving process improvements, and delivering innovative solutions. Adept at collaborating with clients and stakeholders to achieve outstanding results. Seeking opportunities within the Finance, Insurance, or Reinsurance industries to make a significant impact through strategic problem-solving and client-focused service. E M P L OY M E N T H I S TO RY Apr 2023 — Present Specialist, Marsh McLennan Mumbai As a Specialist at Marsh McLennan, I actively support and manage three key processes, with my core responsibilities including: • Collaborated with brokers and clients in the Pacific Australia region, applying analytical skills to create and renew data-driven policies, ensuring compliance with regional regulations. • Streamlined contract management by reviewing and updating client agreements, proficiently handling invoicing through M360 Software and MMA Cloud (GA & GC). • Utilized LenAI, Marsh's in-house AI, to proofread critical documents and manage invoicing processes, ensuring accuracy and efficiency. • Led the successful transition of the Australian (Re)Insurance process from Australia to India, optimizing operations and reducing processing time. • Analyzed and recalculated reinsurance broker figures, identifying discrepancies and resolving them promptly to ensure accurate billing. • Managed complex reinsurance invoices, ensuring timely resolution of broker queries and improving the accuracy of financial records. • Developed an Excel tracker for the IMEA region that helped clear over 5000+ invoices within 3 months, greatly improving billing efficiency and accuracy. • Proactively resolved broker queries and participated in brainstorming sessions to drive process improvement initiatives within the IMEA region. Jan 2019 — Apr 2023 Senior Advisor, Willis Towers Watson Mumbai As a Senior Advisor at WTW, my key responsibilities included: • Spearheaded the Insurer MI project, reducing AHT from 5 hours/2 days to 1 hour, saving significant time and resources, and receiving recognition for these efforts. • Introduced Phantom-PDF software to the team and organization, resolving major PDF-related challenges (editing and security), earning an award for this initiative. • Led the email automation project for sending Bordereaux and other documents to underwriters and clients, eliminating 100% of breach issues from manual processes. • Trained newly hired stakeholders on process workflows and received awards for effective leadership in training and onboarding. • Managed a team of 18 members, ensuring streamlined work management and timely task completion. • Solely handled queries and requirements from UK stakeholders, resolving issues independently and ensuring efficient service delivery. • Spearheaded process enhancements, driving significant team efficiency gains through the implementation of automation tools in Excel and PowerPoint, optimizing workflow and reducing manual intervention. • Ensured compliance with industry standards by conducting regular SOP reviews and process audits, identifying and addressing procedural gaps to maintain regulatory adherence and operational excellence. • Led strategic projects like Insurer MI (Testing), generating insightful MI reports that enhanced underwriter decision-making and strengthened operational strategies. • Enhanced overall team performance by mentoring and training team members, facilitating cross-functional skill development and ensuring high standards of service delivery. • Managed document workflows, ensuring precision in analyzing placement documents, executing accurate billing, and generating comprehensive closing documents for underwriters and clients. • Strengthened relationships with stakeholders by leading monthly business reviews and conducting weekly calls, effectively communicating team performance and addressing key concerns proactively. E D U C AT I O N Mar 2024 MBA in Project Management (Online), D.Y. Patil University Jun 2021 M. Com in Accountancy, University of Mumbai Apr 2018 BBA in International Business, D.Y. Patil University COURSES Dec 2021 Aptech Certified Web Developer Pro (ACWD Pro), Aptech Institute SKILLS Analytical / Critical Thinking Process Improvement Ability to Work Under Pressure Due Diligence Microsoft Office Relationship Management Time Management Coaching and Training English Hindi Malayalam Marathi L A N G UAG E S HOBBIES Singing Cooking Reading Playing Badminton & Cricket Pune Mumbai Navi Mumbai