A dedicated and technically proficient professional with over four years of experience in telecommunication engineering and customer service roles. Fluent in both spoken and written English, with a strong track record in optimizing processes and resolving customer issues effectively. A critical thinker with strong analytical skills, proficiency in Microsoft Office tools, SQL, Power BI, and Figma. Adept at strategic communication, analytical problem-solving, and collaborating across teams to drive results and Seeking to leverage my expertise and technical experience in a challenging role within a dynamic organization.