Godfred Lord Narkwa
- •-• www.linkedin.com/in/godfred-narkwa
Profile
Experienced and Versatile IT Professional : Passionate about driving innovation and delivering
exceptional results. Skilled in software development, project management, and customer
success, with a proven track record of spearheading successful initiatives in both public and
private sectors.
Expertise in Leveraging IT Systems: Enhancing efficiency in public finance and domestic
revenue mobilization, demonstrated through successful projects with the Ministry of Finance.
Process Automation and Integration Expert: Skilled in studying and analyzing business
processes to suggest and implement automation using appropriate tools, whether developing
new software or utilizing existing tools. Experienced in integrating software systems to work
seamlessly.
Effective Communicator: Proficient in managing communications with both technical and nontechnical users of various applications, as well as with software developers. Successfully
facilitated collaboration between the Ministry of Finance and MDAs.
Self-Starter/Initiative Taker: Proactively seeks innovative solutions to problems, demon strating
openness to new ideas and approaches. Recognized for introducing new technologies and
methodologies in public sector projects.
Analytical Thinker and Problem Solver: Committed to understanding the full extent of
challenges through research and analysis. Adaptable expertise to efficiently solve problems,
contributing to faster and effective solutions.
Strong Team Player: Experienced in collaborating closely with diverse user groups, ranging from
highly technical teams to non-technical/business entities, fostering effective teamwork and
achieving common objectives. Proven ability to work effectively with government agencies and
development partners.
Experience
JULY 2020 – PRESENT
Customer Success Manager | G & A Info Systems | Accra
Led the successful launch of a cloud-based Human Resource Management system platform,
overseeing all aspects of development, testing, and deployment to ensure a seamless user
experience.
Implemented targeted marketing campaigns and user acquisition strategi es, resulting in a
significant increase in platform adoption and user registrations within the first year of
operations.
Sustained consistently high levels of user satisfaction, validated by positive feedback and
ratings from users that surpass industry standards, showcasing our dedication to providing
exceptional customer experiences.
Established and executed efficient training and support procedures, resulting in notable
improvements in response and resolution times, along with increased user satisfaction and
productivity
Proactively gathered user feedback and insights to drive continuous product improvement,
leading to the successful implementation of new features and enhancements that address user
needs and preferences.
OCT 2022 – JAN 2023
Short-Term Expert | Particip GmbH (Governance for Inclusive Development) | Accra
Led the development and enhancement of the Non -tax revenue/internally Generated (NTR/IFG)
funds database system and web-based projection model for Metropolitan, Municipal, and
District Assemblies (MMDAs).
Enabled streamlined electronic submission of monthly IGF returns by MMDAs to the Ministry of
Finance, significantly improving transparency and efficiency in revenue management.
Improved transparency and accountability in revenue reporti ng and management.
Directed comprehensive user training programs, equipping staff of Ministry of Finance and
MMDAs with proficient skills in utilizing the upgraded applications.
Developed comprehensive user manuals offering clear, step -by-step instructions on utilizing the
upgraded applications
Led "train the trainer" sessions, ensuring sustainable knowledge transfer and user
empowerment in leveraging enhanced software capabilities.
Prepared concise briefing papers for top-level management, distilling complex technical insights
into actionable recommendations to inform strategic decision -making processes
JULY 2020 – SEPT 2020
Short-Term Expert | Particip GmbH (Governance for Inclusive Development) | Accra
Spearheaded the creation of a cutting -edge database system tailored for tracking expenditures
from internally generated funds (IGF) within Ministries, Departments, and Agencies (MDAs).
Implemented functionality for analyzing actual and projected retained IGF data, facilitating
informed decision-making processes.
Ensured compliance with regulatory standards, enabling accurate and transparent reporting of
expenditure data in accordance with legal requirements.
Developed comprehensive user manuals offering clear, step -by-step instructions on utilizing the
database system’s features and functionalities.
Conducted extensive training sessions for users, empowering them with the necessary skills to
effectively leverage the database system for expenditure tracking and management.
Facilitated validation meetings with key stakeholders to ensure alignment of the database
system with operational requirements and strategic objectives.
Prepared concise briefing papers for top-level management, distilling complex technical insights
into actionable recommendations to inform strategic decision-making processes
MAR 2018 – JUN 2020
Applications Support Manager | Ghana Community Network | Accra
Managed the Single Window operations during the expansion of the Tema Port in Ghana,
playing a pivotal role in meetings focused on enhanc ing port efficiency through digitalization,
particularly leveraging the Single Window platform.
Demonstrated keen insight during meetings by swiftly pinpointing areas where the Single
Window system could be optimized, leveraging comprehensive understanding of stakeholders'
port operations.
Proactively positioned the company as a leader in port digitalization discussions, leading to
taking the lead role over competitors through strategic engagement and effective
representation in meetings.
Provided comprehensive briefings to top management after each meeting, facilitating informed
decision-making. Internally, initiated discussions on strategies to support port efficiency,
proposed solutions, and coordinated with developers for implementation, managing the tes ting
team and overseeing deployment processes.
Collaborated with Scan Operator(Smiths Detection) to integrate scan images into the Single
Window platform at the Port of Tema, enabling customs officials to access real -time scanned
container images for enhanced clearance processes
JAN 2012 – MAR 2018
Assistant Applications Support Manager | Ghana Community Network | Accra
Spearheaded the Implementation of Enhanced Manifest Format. Led the implementation of the
enhanced manifest format to improve cargo data management and streamline clearance
processes in Ghana.
Ensured compliance with international standards and led the upgrading of key documents such
as CUSCAR 93A, CUSCAR 95B, and CUSCAR D11A to accommodate the new manifest format,
demonstrating commitment to continuous improvement and adherence to industry best
practices.
Spearheaded the Deployment of Electronic Interface: Led the deployment of an electronic
interface with the Ghana Ports and Harbors Authority (GPHA) revenue mobilization center,
eliminating delays in payment processing and harmonizing billing procedures at the port.
Successfully implemented an electronic billing (e -billing) system with GPHA, facilitating direct
submission of invoices from importers and agents to banks, reducing physical interactions and
associated processing costs.
Enhanced customer experience by enabling electronic submission of bills for port charges,
eliminating the need for manual processing and reducing the time and effort required for
clearance processes.
AUG 2018 – NOV 2018
Short-Term Expert | Particip GmbH (Good Financial Governance) | Accra
Successfully shifted MDAs' revenue projection processes from an outdated Windows -based
model to an innovative web-based platform, ensuring seamless operation and accessibility for
all stakeholders.
Employed existing organizational frameworks to efficiently configure MDAs on the web -based
platform, encompassing various administrative hierarchies and revenue categories.
Effectively transferred extensive historical revenue data from the previous Windows system to
the newly developed web-based platform, guaranteeing data accuracy and reliability.
Conducted thorough validation procedures to verify the integrity and completeness of migrated
data, ensuring confidence in revenue forecasting and budget planning activities.
Conducted targeted training sessions for selected staff members from MDAs, equipping them
with the necessary expertise to proficiently navigate and utilize the adv anced web-based
revenue projection model.
JUL 2016 – DEC 2016
Short-Term Expert | Particip GmbH (Good Financial Governance) | Accra
Spearheaded the development of a cutting -edge client-server windows-based software,
empowering all MDAs to collaborate seamlessly on revenue projection tasks. Facilitated
efficient coordination and streamlined operations in revenue management.
Engineered a user-friendly platform that centralized revenue projection activities, enabling
NTRU staff to conduct comprehensive data analysis and monitoring tasks effortlessly.
Facilitated smooth data exportation into existing systems, optimizing operational efficiency.
Developed and enhanced the Non-Tax Revenue (NTR) projection model, equipping the Ministry
of Finance (MoF) and MMDAs with simplified tools for budgeting
Engineered a state-of-the-art client-server software system, empowering government agencies
to collaborate seamlessly on revenue projection tasks. This innovative solution revolutionized
revenue management processes, ensuring accuracy and efficiency
Facilitated a comprehensive training sessions for MoF personnel and government agencies,
empowering them to maximize the capabilities of the upgraded software.
JAN 2010 – DEC 2011
Client Application Developer | Ghana Community Network | Accra
Developed prototype software for tracking container movement at the port using RFID (Radio
Frequency Identification) scanners. The prototype was a Proof-of-Concept for a module in the
Ghana Integrated Cargo Clearance System (GICCS) web portal. This involved the development of
applications for RFID scanners (Fixed & Handheld Scanners) and web interface
Worked with EDI Developers of MAERSK Line from UK to integrate the EDI system of GCNet with
that of MAERSK Line Ghana. This system ef fectively replaced the GCNet Manifest software,
eliminating duplication of Manifest data in their in -house system and GCNet Manifest software.
JAN 2006 – DEC 2009
Operations Officer | Ghana Community Network | Accra
Providing application support to users in the GCNet community throughout the country.
One time winner of Employee of the Month for my innovation and hard work.
Developed and deployed software for managing satellite tracking devices . These devices are
used for monitoring transit cargo within the country. This has greatly enhanced the
maintenance of and accountability for devices.
Installed and configured GCNet applications, providing client support throughout the country.
SEP 2004 – DEC 2005
National Service | Ministry of Finance | Accra
Successfully developed and implemented software for capturing the Internally Generated Funds
(IGFs) generated by the various Ministries, departments and agencies (MDAs) of Government.
Reporting on Non-Tax Revenue (NTR) activities improved greatly as a result.
Skills
Languages: SQL• MSSQL• C#• Python• Node.js
Technologies: Machine Learning• XML • web services • Electronic Data Interchange
Testing: User Acceptance Testing• System Integration Testing• SDLC • Test Automation
Data Analysis• Machine learning
Education
2014 – 2015
MSC. Information Systems Management | Coventry University - UK | Ghana Campus
2000 – 2004
BSC. Computer Science| Kwame Nkrumah University of Science & Technology | Ghana
Training / Certification
AWS Certified cloud Practitioner | 2023 | Udemy | Online
Machine Learning A-Z | 2021 | Udemy | Online
Becoming a node.js developer | 2020 | Udemy | Online
Introduction to Machine Learning | 2018 | Innosoft Golf Education | Dubai
Project Management |2016 | Knowledge Tree | Ghana
Mastering Web Testing | 2014 | Veorhof | UK
Software Testing Fundamentals | 2012 | Learning Tree | UK
Certified Information Systems Security Auditor (passed Exams) | 2011 | Online
Identity and Access Management | 2011 | ISACA | Online
Introductory to XML & Web Services | 2011 | Conygre | UK
ITIL Foundation for IT Service Management +| 2010 | Ghana Institute of Management and
Public Administration |Ghana
Cisco Certified Network Associate (Certified)| 2009 | Ghana Institute of Management and Public
Administration| Ghana
Administering SQL Server2000 Databases | 2007 | IPMC| Ghana
