Glysel Jean Saberon

GLYSEL JEAN SABERON - ·-Lapu-lapu City, Cebu Philippines 6015 WORK EXPERIENCE Sales Agent Homeaglow Cleaning Service July 2024 - Nov 2024 Sales Expertise: Conducted high-volume outbound cold calls to potential customers, effectively introducing Homeaglow’s cleaning services and driving brand awareness, resulting in a measurable increase in lead conversion rates. Tailored Solutions: Successfully closed sales by offering tailored-fit recommendations based on customer pain points, highlighting the specific benefits of Homeaglow’s services that addressed their unique needs and preferences. Objection Handling: Demonstrated strong objection-handling skills by actively listening to customer concerns and providing thoughtful, evidence-based responses that alleviated doubts and reinforced the value of our services. Lead Nurturing: Used CRM software to follow up and nurture leads with timely, personalized communication, resulting in stronger relationships and increased customer inquiries and appointments. QuickBooks Online Sales Mastercoach Mar 2022-Jul 2024 Concentrix CVG Philippines Inc. Sales Expertise: Demonstrated exceptional knowledge of QuickBooks Online products while effectively managing multiple teams of 70-100 sales agents. Provided comprehensive training to ensure technical support teams can address customer inquiries and secure appointments, driving overall sales growth. Performance Monitoring: Monitored live calls and disseminated daily performance metrics for the team, offering real-time support and coaching to enhance performance and ensure targets are met. Sales Strategies: Developed job aids and crafted effective sales spiels to optimize the appointmentsetting process while collaborating with the sales leadership team to implement data-driven strategies that leverage market insights. Quality Assurance & Continuous Improvement: Maintained high standards of sales and customer service by evaluating appointment-setting processes and keeping abreast of the latest QuickBooks Online updates, sharing insights to maintain a competitive edge. QuickBooks Online Sales Consultant/Telesales Feb 2021-Mar 2022 Concentrix CVG Philippines Inc. Sales Consultant Experience: Engaged with customers through inbound and outbound calls, effectively showcasing QuickBooks Online solutions designed for small and medium-sized businesses while consistently achieving sales targets. CRM and Lead Nurturing: Utilized CRM software to manage customer interactions and track leads, allowing for efficient follow-up and personalized communication. This approach fostered strong relationships with prospects, guiding them through the sales funnel by addressing specific needs and providing tailored solutions. Product Demonstrations: Conducted product demonstrations and thorough consultations to assess client needs, providing tailored recommendations for QuickBooks solutions that align with their business requirements. QuickBooks Online Advisor II Technical Support Specialist Jan 2020- Feb 2021 Concentrix CVG Philippines Inc. Customer Assistance: Provided comprehensive support to QuickBooks Online customers by addressing a variety of accounting and payroll issues through inbound calls and chat. Assisted with troubleshooting banking integrations, ensuring accurate transaction categorization, and resolving technical inquiries to enhance customer satisfaction. Financial Operations Management: Guided customers in effective financial management by helping them create and manage invoices, track expenses, and pay bills. Supported the preparation of essential financial reports, ensuring customers have a clear understanding of their financial positions. Payroll and Tax Compliance Support: Facilitated payroll management for customers, including setup, processing, and compliance with tax regulations. Assisted with payroll corrections and amendments, addressing any issues to ensure accurate tax filings and reporting. Data Migration and Integration: Aided customers in migrating financial data from QuickBooks Desktop to QuickBooks Online, ensuring a seamless transition. Provided support for integrating bank accounts, facilitating bank reconciliation, and maintaining data integrity throughout the process. Appointment Setting: Engaged customers on every call by presenting additional QuickBooks Online products that could enhance their financial management experience. Effectively identified customer needs and interests, leading to setting appointments with the sales team for follow-up discussions, ensuring a seamless transition from technical support to sales opportunities. Amazon Customer Service Oct 2018- Jan 2020 Concentrix Daksh Services Philippines Customer Support Specialist: Dynamic Amazon Customer Service Associate skilled in assisting customers via phone, chat, and email. Expertly resolved inquiries, provided product information, processed orders, and managed returns with efficiency. Technical Proficiency: Proficient in utilizing Amazon's internal systems to navigate accounts, track shipments, and troubleshoot issues, ensuring timely resolutions. Exceptional Communication: Demonstrated exceptional communication and active listening skills, maintaining a friendly and professional demeanor while handling high call volumes. Problem-Solving Expert: Strong problem-solving abilities to address customer concerns proactively, enhancing customer satisfaction and loyalty. EDUCATION Bachelor of Science in Business Administration - Marketing Management (Undergraduate) University Of Cebu- Lapu-lapu And Mandaue PROFESSIONAL SKILLS Customer Engagement: Expertise in appointment setting, outbound cold calling using Aircall, and inbound customer support via chat and email. Accounting, Payments & Payroll: Proficient in QuickBooks Online for accounting, payments and payroll processing, ensuring accurate financial management. CRM & Project Management: Skilled in Salesforce, Hubspot, and Quickbase for CRM, and experienced with project management tools like Monday, Asana, Trello, and Notion. Cloud Services: Knowledgeable in Amazon Web Services (AWS) for cloud solutions and infrastructure management. Communication & Collaboration: Strong proficiency in Slack, Zoom, and Microsoft Teams for effective team communication. Design & Content Creation: Competent in Canva and Adobe Photoshop for graphic design and content creation. Time Management & Office Tools: Skilled in calendar management using Microsoft Outlook and Calendly, with proficiency in Microsoft Office Suite and Google Workspace.