GLORY OKPARAEKE
Graceland Close, MCC Road, Owerri |-| -
PROFESSIONAL SUMMARY
Versatile professional with a proven track record in delivering exceptional customer service in a dynamic retail environment. Adept at adapting communication styles to meet diverse customer needs, resolving conflicts, and consistently achieving Five-Star Customer Service standards. Collaborated with cross-functional teams to streamline processes, resulting in increased productivity and efficiency. Contributed to the successful execution of social media campaigns, enhancing online visibility and engagement. Transitioning into a virtual assistant role, bringing a wealth of administrative and organizational expertise. Implemented technology-driven solutions to optimize response times, reducing inquiries and enhancing overall operational efficiency. Excited to leverage this diverse skill set and experience as a Virtual Assistant, contributing to the success of a forward-thinking organization.
CORE COMPETENCIES
Customer Acquisition
Customer Relationship Management
Calendar Management
File Management
Lead Generation
Sales Prospecting
Appointment Setting
Effective Communication
Strategic Time Management
Social Media Management
Proofreading
Email Marketing
Marketing Automation
Cold Calling
Process Improvement
TOOLS PROFICIENCY
Google Suite
Microsoft Suite
Canva
Click up
Trello
Mailer lite
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PROFESSIONAL EXPERIENCE
General Virtual Assistant – Hiremote Africa April 2023 – present
Streamlined administrative processes by leveraging technology, resulting in a 25% reduction in response times to inquiries and an overall improvement in operational efficiency within the edtech company.
Demonstrated exceptional organizational skills in managing schedules, appointments, and virtual meetings for team members, ensuring seamless coordination and contributing to a 15% increase in overall team productivity.
Led the implementation of a task management system, resulting in a 20% increase in task completion rates and providing a transparent overview of ongoing projects for team members and supervisors.
Managed and curated content for the company's social media platforms, increasing engagement by 30% through regular posts and interactive content, effectively enhancing the company's online presence and brand visibility.
Customer Service Representative – House of Freeda April 2019 – March 2020
Welcomed customers through various channels, including phone, virtual chats, and in person, with genuine enthusiasm, ensuring a friendly and engaging interaction.
Adapted communication style to effectively address customer needs, demonstrating exceptional problem-solving skills and conflict-resolution techniques.
Utilized all available systems to manage customer flow efficiently, consistently delivering a Five-Star Customer Service experience.
Successfully adhered to service vows, demonstrating preparedness, a welcoming demeanor, and the ability to meet both the emotional and practical needs of customers, while completing operational checklist tasks.
Managed and provided exceptional service to multiple customers simultaneously, contributing to the store's achievement of Five-Star Customer Service.
Proactively addressed customer concerns confidently, knowing when to escalate issues and collaborating with the leadership team for resolution.
Effectively communicated the importance of alterations in enhancing the dress for specific events, collaborating with the Alterations team.
Real Estate Intern – Ohiri & Partner Estate Surveyor and Valuation Firm May 2017 – Oct 2017
Executed comprehensive market research and analysis, identifying emerging trends and opportunities, resulting in the development of targeted marketing strategies that contributed to a 15% increase in property inquiries within the first quarter of the internship.
Collaborated with a cross-functional team to streamline the property listing process, implementing a more efficient system that reduced listing creation time by 20% and improved team productivity.
Assisted in the creation and execution of social media campaigns, effectively increasing online visibility and engagement by 25%, and attracting a broader audience to listed properties.
Conducted property showings and client tours, consistently receiving positive feedback for exceptional communication and presentation skills, contributing to a 10% increase in client satisfaction scores.
Developed and maintained relationships with key stakeholders, including clients, vendors, and real estate professionals, fostering a network that led to the identification of off-market opportunities and facilitated smoother transaction processes.
Utilized CRM tools to manage and organize client information, streamlining follow-up processes and improving communication efficiency, resulting in a 30% reduction in response time and increased client satisfaction.
EDUCATION
Bachelor of Science, Estate Management – Imo State University. 2018
