Glory Idum

I’m a results-driven customer service and sales professional with over three years of experience supporting U.S.-based clients across real estate, insurance, and legal service sectors. I’m known for being personable, attentive, resilient, and empathetic, with strong verbal communication skills and a customer-first approach.

I have solid experience in cold and warm calling, lead qualification, customer retention, and CRM management. I handle inbound and outbound calls, emails, and chat support efficiently while maintaining accurate records and timely follow-ups. My ability to actively listen, ask the right questions, and provide clear solutions helps me build trust and long-term relationships with clients.

In my recent roles, I supported sales and customer service operations by qualifying leads, scheduling appointments, assisting clients with documentation, and providing post-interaction follow-up to ensure satisfaction. I consistently met high call-volume targets, generated qualified leads, and achieved strong conversion and retention rates while maintaining compliance and data accuracy.

I also have experience handling sensitive client information, coordinating electronic medical records, and supporting intake processes that required confidentiality, accuracy, and empathy. These roles strengthened my attention to detail, problem-solving skills, and ability to communicate clearly in high-impact situations.

I hold a BSc. from the University of Calabar and certifications in Customer Service Representative Management, Data Entry, and HIPAA Compliance. I’m highly organized, tech-savvy, and motivated to deliver excellent customer experiences while contributing to business growth and team success.