Glory Jesupemi Idowu
General Gas, Ibadan, Oyo State, Nigeria || -, -
Gmail:-|| LinkedIn: https://www.linkedin.com/in/idowu-glory
Reliablility
Time Management
Interpersonal relations
Effective Communication
Proactive problem solving
Organization
SUMMARY
Energetic self-starter with experience in customer service and administrative.
Excel in providing exceptional service to clients; especially skilled with handling challenging customers.
Willingness to learn and adapt to new industrial environments and job roles.
WORK EXPERIENCE
New Door Properties Limited, Ibadan, Oyo State, June 2024- September 2024
Project Manager/Customer Relations
Key responsibilities:
Effectively addressed customer issues and found solutions to problems.
Provided excellent customer support through various channels, including phone, email, and live chat platforms.
Effectively managed the company’s email and set necessary appointments for the CEO.
Researched on a new project called Mortgage Solutions for the company.
Optimized mortgage sales by 15% in 3 months of project commencement.
Actively engaged in content creation.
Scent and Glow Perfumery, Ibadan, Oyo State, February 2023- May 2024
Sales and Customer Service Support
Key responsibilities:
Effectively addressed customer issues and found solutions to problems.
resolved conflicts and de-escalated tense situations.
Empathize with customers' feelings and concerns as well as maintain a positive and friendly attitude towards customers.
Increased sales and customer retention by 25% in 3 months.
Provided excellent customer support through various channels, including phone, email, and live chat platforms.
Strong understanding of the company's products and services.
Teaching Service Commission, Oyo State, Nigeria May 2023–April 2024
Administrative Support
Key responsibilities:
Oversaw the meticulous maintenance of employee records and documentation.
Maintained the onboarding process of graduate trainees.
Foster a culture of teamwork among trainees to optimize productivity.
Ensured unwavering compliance with organizational policies and legal standards.
Mediated employee complaints, facilitating swift and equitable resolutions through appropriate channels.
accuracy and validity of information, as well as keeping an inventory of office supplies and ordering new materials as needed.
Scheduling and planning meetings for my supervisors.
Coordinated with other departments to ensure compliance with the organization's policies.
EDUCATION
OSUN STATE UNIVERSITY - Okuku, Osun state 2018 - 2023
B. Sc – Industrial Relations and Personnel Management
HARD SKILLS
Microsoft Word
Excel, PowerPoint
Google Workspace such as Drive, Sheet, Docs, Slides, Forms
CRM softwares such as Sign now, Slack, etc
CERTIFICATIONS
Certificate of Completion- ALX VA Training
Certificate of Completion - Customer Relationship Management
Certificate of Completion - Basics of Project Management
Certificate of Completion - Introduction to CRM with Hubspot
Certificate of National service - National youth service corps
Certificate of Achievement - Jobberman soft-skill Training
AWARDS AND HONORS
2nd class upper honors – Osun State University2023
LANGUAGE COMPETENCIES
English (native)
Yoruba
French: intermediate (reading); basic (speaking, writing)
