Glory Ibitoye

GLORY IBITOYE VIRTUAL ADMINISTRATIVE SUPPORT SPECIALIST-| Ibadan, Oyo State, Nigeria. |- | www.linkedin.com/in/gloryibitoye SUMMARY A self-motivated and results-driven Virtual Assistant and Administrative Professional with a proven track record in optimizing operations and enhancing client satisfaction. Experienced in managing bookings, improving communication systems, and implementing organizational tools that boost efficiency. Skilled in customer acquisition and sales growth through targeted advertising and relationship management. Proficient at handling high volumes of tasks while maintaining accuracy and timely execution. Focused on delivering quality service and driving business success. SKILLS ● ● ● ● ● ● ● ● Google Workspace Microsoft Office CRM software Project Coordination Data entry and management Email & correspondence management Scheduling & Calendar management Multitasking & Prioritization ● ● ● ● ● ● ● ● Adaptability & Flexibility Time management & organization Attention to detail & Accuracy Problem-solving Communication Knowledge of Time Zones CustomerService & Support Confidentiality & Discretion WORK EXPERIENCE Administrative Assistant (Part-Time, Remote) HON Scents – Ibadan, Nigeria | February 2023 - Present ● ● ● Improved communication and team collaboration, increasing stakeholder satisfaction and reducing scheduling conflicts. Enhance operational efficiency by implementing a Google Drive filing system, cutting down on document retrieval time. Boosted productivity and project completion through effective management of timelines, resources, and administrative tasks Virtual Assistant & Bus Coordinator (Contract, Remote) EmpireOne Travels – Ontario, Canada | October 2022 - Dec 2022 ● ● ● Achieved client satisfaction by efficiently managing bookings and addressing inquiries with exceptional customer service. Enhanced operational efficiency, reducing scheduling conflicts and delays. Managed driver assignments and high volumes of bookings, ensuring timely departures and smooth operations. Customer Acquisition Specialist (Full-Time, Remote) GHT Health Care, Abuja | July 2022 – June 2023 ● ● ● Increased new customer acquisition through targeted advertising campaigns and social media engagement, generating qualified leads. Improved appointment-setting efficiency with effective communication, scheduling, needs assessment, and relationship-building with key decision-makers. Enhanced sales volume by delivering better-qualified leads, leading to faster deal closures and higher sales volume. Customer & Sales Representative (Full Time) BF Suma Ltd. – Abuja, Nigeria | March 2020 - May 2022 ● ● ● Achieved sales increase and expanded the customer base through targeted Facebook and Google ad campaigns, generating quality leads. Maintained strong relationships with tailored product recommendations, leading to customer satisfaction rate and increased retention. Managed the sales cycle, reduced shipping errors, and boosted customer retention through effective post-purchase follow-ups and feedback improvements. EDUCATION ● University of Ibadan – Ibadan, Nigeria | Nov. 2022 – March 2024 M.Sc, Analytical Chemistry ● Ladoke Akintola University of Technology – Ogbomoso, Nigeria | August 2015 – January 2020 B. Tech, Pure and Applied Chemistry CERTIFICATION ● ● ● ● Customer Service Representative Training Wing Assitant Academy for Global Professional Development | Sept. 2024 Certified Virtual Assistant (CVA) African Leadership Academy | Sept. 2024 Fundamentals of Short-Term Rental and Property Management/Co-hosting Digital Hospitality Hub | April 2024 Data Entry Certification Data Entry Academy-Accounting Hub | Nov. 2024