Glory Ekaette

 Glory Edem Ekaette Address : Abuja, Federal capital territory, Nigeria. Phone : -,- Email  :-LinkedIn – https://www.linkedin.com/in/gloryekaette75b70218 PROFESSIONAL SUMMARY: A seasoned Service-oriented professional with over 8 years of post-degree experience spanning multiple sectors of, Project /Product Management Customer Support Representative, Administration, Sales Management and Information Technology. My goal is summarized in two words “Adding Value” Am deeply committed to promoting Organizations success through continuous learning and enhancing productivity by embracing emerging technologies and evolving processes using creative methods and strategies in tackling challenges. A self-starter with excellent Organization and time management skills, strong communication and interpersonal skills, exceptionally diligent and detail-oriented, efficient, flexible and can adapt in a fast paced work environment, confidential and discrete in handing sensitive issues. Highly motivated and well-versed in the principles of value creation and purpose within an organization. SKILLS Customer Service Representative Administrative Support Project / Product management Outstanding Communication / leadership skills Excellent Time management Problem solving skills Sales Management Leadership skills Appointment Setter Lead Generation Enabling decision making Self-starter / Data driven / Team Player / Flexibility Software Skills – MS-Word, Excel, PowerPoint, Zendesk, Zoom, Slack, Apolo.io, Hubspot, Click up, calendly, Loom, Zoho, Monday.com, Salesforce, Trello, Zapier, Asana, Google meet, Time Doctor etc. WORK HISTORY 2021-08 - Current HEAD OF BUSINESS DEVELOPMENT/OPERATIONS MANAGEMENT Enoukky’s Food, Abuja, Nigeria Managed overall operations, evaluating outcomes to formulate comprehensive future plans for the company. Fostered collaboration and communication across departments to enhance customer satisfaction. Managed over 50 customer calls per day. Engaged closely with team members to provide updates on strategic initiatives and solicit input. Created and implemented policies / procedures to govern Organization's day-to-day operations. Increased sales by 40%. Established and coordinated departmental responsibilities to ensure seamless functioning. Ensured prompt and efficient service delivery. 2017-02 - 2021-04 HEAD OF PROJECTS /BUSINESS DEVELOPMENT Funmmie Consult Global Ltd, Gwagwalada, Abuja, Nigeria Handled projects and tracked key performance indicator to measure progress and identify areas of improvement. Constructed retention and growth strategies and delivered strategies to build strong business pipelines. Created sales presentations, conducted seminars and staff trainings to keep up task. Spearheaded marketing campaigns to increase customer acquisition and sales. Provided leadership and guidance to team of business professionals. Developed new business and long-term account opportunities through prospecting and cold calling. 2014-10 - 2016-12 NORTHERN REGIONAL MANAGER Atlas MFB Ltd, Gwagwalada, Abuja, Nigeria Worked with direct report to develop and implementation plans, improving operations in 4 Branches supervised by me. Identified and addressed customer complaints in timely and professional manner Trained new district managers and provided ongoing mentorship. Developed sales strategy based on research of consumer buying trends and market conditions. Managed P&L to decrease discrepancies and retain timely and under-budget project completion. Recommended qualified employees for team's staff positions. Identified and assessed strengths and opportunities and developed plans to maximize employees' potentials. Enforced compliance with corporate policies and procedures. 2011-02 - 2014-03 PROFIT CENTER MANAGER Fortis MFB Plc, Gwagwalada, Abuja Nigeria. Examined, evaluated, and processed loans applications for customers. Coordinated activities of staff in branches to ensure compliance and efficiency. Established procedures for custody of assets, records, loan collateral and securities to ensure safe keep. Reviewed collection reports determining status of collections and amount of outstanding balances. Developed and analyzed information to assess current and future financial status of customers. Established and checked coding procedures, monitored reports and updated internal files. Performed banking, business administration and financial tasks to guarantee five-star service for clients. Prepared internal and regulatory financial reports, balance sheets and income statements. 2009-09 - 2011-01 RELATIONSHIP MANAGER Ecobank Nig. Plc., Gwagwalada, Abuja, Nigeria Assisted clients in identifying their needs and provided suitable solutions to meet their expectations. Built and expanded existing client relationships through proactive contact and effective pipeline management. Identified and prioritized activities to maximize revenue contribution from allocated client's portfolio. Analyzed financial requirements of clients to match with bank's product offering. Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills. Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products. Participated in staff meetings to discuss innovative strategies to improve services. 2003-02 - 2004-07 STAFF ASSISTANT Nigerian Airspace Management Agency, Ikeja, Lagos, Nigeria Implemented process improvement to increase efficiency of administrative task. Assisted manager in all aspects of business operations. Produced high-quality communications for internal and external use. Provided administrative support to team members and management in daily task. Managed multiple projects and deadlines simultaneously to ensure deadlines were met. Monitored and tracked budgets, maintaining financial records and generating reports. Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel. Developed and maintained filing systems to facilitate easy access to information. Monitored and ordered supplies and materials to keep office well stocked. Managed calendars and coordinated travel arrangements and accommodation for senior-level staff to optimize schedules. Prepared PowerPoint presentations for senior-level staff with attention to detail. EDUCATION 2021-01 - Current Ph.D. Business Administration – IN view ( Research) University of Abuja, Federal Capital Territory. - Nigeria 2016-05 - 2019-06 Master of Science: Business Administration University of Abuja, Federal Capital Territory. 2005-09 - 2009-05 Bachelor of Science: Marketing University of Calabar, Cross River State. - Nigeria 2001-09 - 2003-05 Diploma: Business Administration University of Calabar, Cross River State. - Nigeria 2001-03 - 2001-05 Diploma: Computer Science Microsoft Compliant Computer Institute, Calabar. 1995-09 - 2000-05 High School Diploma Air Force Secondary School, Ikeja - Lagos. - Nigeria ACCOMPLISHMENTS Commendation for Excellent Performance through effectively meeting and surpassing the targets assigned to the 4 Branches under my supervision (Atlas MFB Ltd). Commendation for Excellent Performance for being the most profitable staff with accuracy and efficiency (Fortis MFB Ltd). Resolved product issue through consumer testing module. Collaborated with team of 56 members in the reduction of bad loans to 0.2% in the 4 Branches respectively. Documented and resolved PAR Issues which led to optimum result Most Punctual Graduating Student Marketing Department, University of Calabar, CRS, Nigeria. Certificate of Merit NYSC NDLEA - CD Club, (Most Dedicated Volunteer for the Year, (2010). PUBLICATIONS Effect of Government Funding on the Performance of Public Universities in North Central Region of Nigeria, (2022), International Journal of Economic and Management System, Vol. 7, pp. 366-377. Assessment of Microfinance Banks in Enhancing Entrepreneurship Skills Amongst Women in Gwagwalada Area Council Abuja, (2022). NDA Journal of management Research, Vol. 2, pp. 183-192. Influence of Staff Motivation on Productivity in Nigerian Breweries Kaduna (2022), SAU Journal of management and Social Sciences, Vol.2, pp.195. The Nigerian Textiles industries in Kaduna, Challenges and economic Recovery Policy (2022), Lapai Journal of Humanities, Vol.13, pp. 74 VOLUNTEERING EXPERIENCE Program Assistant: Save the Lost Outreach Reviewed study resources and tracked youths involvement in drugs and their healing process using digital charting tool like Microsoft Excel. Drafted policy concept notes for drug abused individuals aimed at expediting the rehabilitation of inmates. Delivered a speech before the Nigerian Drug law Enforcement Agency (NDLEA) on the need for continuous rehabilitation and reform for youths living on drugs. AFFILIATIONS Member National Institute of Marketing of Nigeria (NIMN), September, 2012. Member. Institute of loans and Risk Management (ILRM), September, 2010. CERTIFICATIONS 2023-11 Project Management, Google. 2023-11 Project Initiation: Starting a Successful Project, Google. 2023-11 Operating System and you, Google. 2023-10 The Bits and Bytes of Computer Networking, Google. 2023-10 Customer management - Great Learning. 2023-10 Time Management: LinkedIn Learning. 2023-10 Advanced Business Dev.: Communication Negotiation-LinkedIn. 2023-10 Digital Transformation – LinkedIn Learning. 2023-10 Customer Service: Problem - Solving and Troubleshooting-LinkedIn. 2023-10 Customer Segmentation – Get To Know Your Customer-Go1. 2023-09 Technical Support Fundamentals, Google. 2023-09 Diploma in IT Management, Allison Academy. 2023-09 Diploma in Customer Service, Allison Academy. INTEREST Community Involvement Learning / Research Travelling Listening to Music REFEREES Dr. Dennis O. Bara Md /Ceo Funmmie Consult Global Ltd, Suite 4 Secretariat Road, Gwagwalada, Fct-,-- Anthony Udoh Pius Deputy General Manager (HR), Nigerian Airspace Management Agency (NAMA), Margaret Ekpo Int'l airport Calabar, C.R.S-,-- Dr. Jimmy B. Ogbidi Senior Lecturer Department of Marketing, Faculty of Management Sciences, University of Calabar, C.R.S--