Glory Amadife

GLORY AMADIFE Virtual Executive Assistant | Data Analyst | Sales Representative | Customer Service LinkedIn Enugu, Nigeria SUMMARY Proactive and tech-savvy Administrative and Customer Support Professional with over 2 years of experience providing high-level virtual executive assistance to diverse teams, expertise in cold calling, lead conversion, and client management in remote settings. Adept at calendar management, email communication, scheduling, research, and document management. Passionate about leveraging technology to deliver tailored solutions and improve customer experiences. Strong organizational and multitasking skills with excellent verbal and written communication abilities. Enthusiastic about delivering quality service and contributing to team efficiency in a remote environment. KEY ACHIEVEMENTS - Achieved a 15% lead conversion rate through high-impact cold calling, directly contributing to company revenue growth. - Consistently exceeded sales targets by Affordable Homes - Partnered with sales and marketing teams to optimize outreach strategies, resulting in a 10% improvement in lead conversion rates across teams. - Maintained a great client retention rate through attentive follow-up and proactive problem solving, fostering long-term business relationships. PROFESSIONAL EXPERIENCE B2C Lead Qualifier / Cold Caller Specialty Life Insurance | July2024- April 2025 - Qualified insurance leads by assessing potential customers' interest and suitability - Conducted cold calls to potential customers to introduce insurance products - Handled incoming calls from clients and prospects, addressing inquiries and providing exceptional customer service Determined customer insurance needs and concerns - Evaluated customers' eligibility for specific insurance policies - Followed established scripts and guidelines for cold calls - Scheduled appointments between qualified leads and insurance agents B2B Sales Representative/Appointment Setter Hunter Performance | October 2023- May 2024 - Handled customer calls, emails, chats, or social media messages, providing accurate and helpful information. - Educated customers on company’s services, benefits, and usage, as well as company policies and procedures. - Recorded customer interactions, issues and resolutions in a CRM software. - Troubleshot and resolved customer complaints, concerns and technical issues in a fair and timely manner. - Identified and escalated complex issues to senior support agents, technical teams or management. - Contributed to quality improvement initiatives which included knowledge base updates, refined procedures, accepted practices, process improvement and training programs. - Worked with other departments to resolve customer issues and improve overall customer experience. Sales Representative (Part-time) Affordable Homes | July 2022- April 2023 - Conducted inbound and outbound calls to engage with potential customers interested in our rent-to-own homes. - Effectively communicated the benefits and features of our properties to generate interest and drive conversions. - Guided potential customers through the registration process on our listings site, ensuring they had the necessary access to view the houses available in their state. - Provided exceptional customer service by addressing inquiries, resolving concerns, and assisting customers throughout registration. - Maintained accurate and up-to-date records of customer interactions, registrations, and conversions in our CRM system. EDUCATION University of Nigeria Nsukka Bachelor of Science in Economics. KEY SKILLS Sales & Business Development: Cold Calling, Appointment Setting, Lead Qualification, Consultative Selling, Client Retention Communication & Collaboration: Verbal and Written Communication, Emotional Intelligence, Active Listening, Cross-Team Collaboration, Detail-oriented Technology & Tools: Salesforce, HubSpot, Zendesk, VoIP, Calendly, Microsoft Office Suite, Google Suite Problem Solving: Troubleshooting, Data-Driven Decision Making, Customer Issue Resolution Time Management: Task Prioritization, Project Management, Multitasking Organizational Skills: Calendar & Email Management, Document Filing & Online Record-keeping, Travel & Meeting Scheduling TECHNICAL SKILLS CRM Tools: Salesforce, HubSpot, Chase Dialer, Samwiz. Productivity Tools: Office 365, Google Workspace, Canva, Inshot, Capcut, LinkedIn, Medium. Communication Tools: Zoom, Microsoft Teams, Google Meet, Slack, Calendly, Telegram, Discord, Sessions, Airmeet. Task Management: Notion, Trello, Asana, Monday.com, Box, Peoplebox, Docusign Data Tools: Excel, Sheets, Power BI, Python (Basic), SQL (Basic) Internet & Systems: Strong familiarity with remote collaboration, cloud storage, and file sharing AI tools: Otter.ai, ChatGPT, Copilot, Gemini Customer Engagement Tools: Chase Dialer, Convoso, Zendesk, VoIP. INTEREST Reading (Business Strategy and Self-Growth Books) & traveling Public Speaking & Networking Fitness and Entertainment