Gloria Ozoagu | Freelancer Resume

GLORIA OZOAGU No 5 Transformer Street, Silverland Estate, Sangotedo, Lekki-Ajah, Lagos. --|| https://www.linkedin.com/in/gloria-ozoagu SUMMARY ● Results-driven, Highly organized, proactive and detail-oriented Administrative Assistant, Sales Rep and Customer Service Representative, with over 5 years of experience providing support to senior-level executives, customers in customer-centric environments and drive sales for organizations in fast-paced environments. ● Proficient in managing schedules, driving sales, handling correspondence, employing marketing strategies and assisting with project management. ● Highly skilled in Microsoft Office (PowerPoint, Word, Excel), Google workspace, CRM Software and project management tools. Excellent communication skills with fluency in English, organizational, and time management skills. Demonstrating integrity, reliability, and dependability in every role. ● Seeking an administrative, customer service and sales position in an environment where I can leverage my skills to drive success. ● Profound knowledge of the real estate market. EDUCATION University of Lagos, Akoka, (UNILAG)- BSc. Economics CGPA (4.87/5.0)-- First class. WORK EXPERIENCE (From recent to previous) Executive Assistant: Ibloov (2025- date) ● Supported the executives in ensuring a smooth workflow and seamless operation ● Organized and managed community events leading to over 70% increase in organization’s community engagement. ● Prepared compelling and presentable reports ● Organized and managed tasks on Trello, including follow-ups and feedback leading to a 40 percent increase in productivity and organization. ● Prepared meeting agendas and ensured the executives are well prepped for their meetings increasing their success rate in top-level management ● Conducted research on industry/ market trends. ● Strategically identified bottlenecks and recommended measures for tackling them. ● Managed emails, messages and calls. ● Scheduled 100+ successful meetings and 10+ events. Customer Service / Sales Representative -) –(Virtual Assistant) Royal Ventures: ● ● ● ● ● ● ● ● ● ● ● ● ● ● Processed customer orders, handled returns, and exchanges Conducted market research to understand customer needs Developed and executed multi-channel marketing campaigns Generated leads and converted them into customers Built relationships and communicated product value Collaborated with sales and marketing teams Participated in promotional events and outreach activities Responded to customer inquiries via phone, email, chat, and social media. Resolved customer complaints and issues promptly and professionally. Utilized CRM systems to manage customer interactions and resolve issues which improved customer service by over 40%. Troubleshooted technical issues and provided solutions to customers. Escalated complex issues to internal teams and collaborated on resolutions, ensuring prompt resolution and better Collaboration. Developed and implemented customer retention strategies Collected customer feedback and implemented process improvements which led to a hike in customer ratings from the scale score (rank) of 3.0 – 4.5). Executive Assistant / Social Media Manager -) Row-yerl Aluminium Nigeria Limited. ● Provided administrative support to the CEO (email and document management, bookings, schedule and travel management, Executive Support and Confidentiality, meeting and event planning) that led to at least 30% increase in productivity. ● Skillfully prepared Presentation /Slide Design. ● Project Research. ● Managed Social Media Pages. ● Managed Projects using project management tools like trello, Asana, Monday.com, Clickup, ensuring timely completion of tasks and projects. ● Planned and Coordinated Events leading to over 60% increase in Company community engagements. ● Operated and used Microsoft suite (Word, Excel, Powerpoint, Outlook) and Google workspace tools (Gmail, Google Drive, Google docs, Slides, Forms, Sheets) to complete various needed tasks. ● Achieved a better typing skill with accuracy, data entry skill and managed database ● Prepared and processed documents, reports, and correspondence ● Provided customer service and responded to inquiries ● Assisted with budgeting, invoicing, and expense tracking ● Created visually appealing designs using Canva, consistent with the brand's aesthetic. ● Planned, designed, and scheduled posts, stories, and interactive content specific to each platform. Real Estate Administrative support Volunteer. (2019) SIlverland Estate Homes: ● Provided administrative support to real estate agents and brokers, including managing listings, showings, and closings. ● Coordinated open houses, marketing campaigns, and other promotional events. ● Maintained accurate records and databases, ensuring compliance with regulatory requirements. ● Developed a strong understanding of the real estate market, including trends, laws, and regulations. SKILLS ● Communication ● Strategic Planning ● Project Coordination ● Organization ● Adaptability ● Negotiation and deal structuring ● Real Estate market knowledge and Operations ● Conflict Resolution ● InterPersonal ● Dependability and Resilience ● Time Management ● Problem Solving ● Collaboration/ Team work ● ● ● ● ● ● ● Process improvement Budgeting and financial planning Negotiation Customer relationship management Interpersonal Skills Active Listening Record keeping and data management Technical Skills Software Proficiency, Communication and Collaboration tools, Scheduling and Calendar Management, Data Management and Analysis, Timetracking, Transcription and Presentation skills. I discharge my duties seamlessly using the following tools and I’m proficient in all but not limited to these tools. Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Google Workspace (Gmail, Google Drive, Google Docs, Google Sheets) Email management (Microsoft Outlook, Gmail, Zoho mail.) Marketing automation platforms: (Hubspot) Video conferencing tools (Zoom, Skype, Google Meet) Instant messaging apps (Slack, Microsoft Teams) Project management software ( Asana, Trello, ClickUp, Basecamp) Microsoft Exchange or Google Calendar Scheduling tools (Calendly, ScheduleOnce) Travel planning and booking software (Concur, Expensify) Presentation design software (PowerPoint, Slides, Keynote) Time tracking and billing software (Clockify, Toggl, Harvest, Hubstaff, Timecamp, FreshBooks, ClickTime) Transcription software (Fireflies.ai Trint, Sonix, Rev, Otta.ai) Helpdesk software (Zendesk, Freshdesk) CRM software(Salesforce, HubSpot CRM, Zoho CRM, Pipedrive). Customer support automation tools (chatbots, IVR systems). Data entry, analysis and reporting tools (e.g. Excel, Tableau, Power Bi, Access). CERTIFICATIONS ALX Virtual Assistant Course Coursera; Google IT fundamentals LinkedIn Learning; Customer Service Course Digital Witch; Technical Support and Customer Service, Virtual Assistance. Coursera; Kennesaw University Cybersecurity Foundation. Google Cybersecurity Certification: In-view. References Available upon request.