GLORIA OFURUM
ADMINISTRATIVEASSISTANT
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PROFESSIONAL SUMMARY
Detail-oriented Administrative Assistant skilled in managing multiple tasks independently and delivering organized, accurate office support. Strong
communicator with a track record of keeping operations smooth by handling emails, phones, filing, and scheduling efficiently. Reliable team partner
who ensures nothing falls through the cracks.
CORE COMPETENCIES/SKILLS
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Administrative Support
Filing
Email Management
Phone Support
Communication Skills
Detail Oriented
Time Management
Multi-Tasking
Computer Skills
Data Entry
Scheduling & Calendar Management
Organization
RELEVANT EXPERIENCE
ADMINISTRATIVE ASSISTANT- INDEPENDENT CLIENTS
Feb 2021 - Present
Remote
● Managed email inboxes and phone communication, resolving inquiries within 24 hours and improving response consistency by 30%.
● Processed and organized digital filing systems, reducing document retrieval time by 40%.
● Handled data entry tasks with 99% accuracy, supporting reliable patient and business records.
● Coordinated scheduling and appointment reminders, increasing on-time attendance by 20%.
● Monitored multiple tasks independently, ensuring 100% completion of daily priorities without supervision.
● Prepared and maintained spreadsheets to track client information and office activities, improving reporting quality.
● Supported general office operations including document formatting and form preparation, reducing errors before submissions.
● Provided excellent communication support via emails and phones, enhancing customer satisfaction and professionalism.
EDUCATION
Professional Diploma in Education (PDE) |Institute of Education, Ahmadu Bello University Zaria.
Education.
Bachelor of Engineering (B. Eng) |Federal University of Technology Owerri.
Civil Engineering
CERTIFICATIONS AND COURSES
● ALX Virtual Assistant Certificate
TOOLS
● Google Workspace (Calendar, Drive, Docs, Sheets, Gmail, Slides)
● Microsoft Office Suite (Word, Excel, Teams, Outlook, PowerPoint)
● Trello, Asana
● Zoom, Slack
