Customer Support Specialist with strong expertise in Live Chat Support, delivering prompt, professional, and customer-focused assistance to resolve inquiries efficiently. Highly skilled in the use of Microsoft Office tools—including advanced proficiency in Excel for data analysis, reporting, and workflow optimization—as well as Google Workspace applications such as Docs, Sheets, and Drive for collaboration and documentation. Adept at managing multiple customer interactions simultaneously, maintaining high service standards, and leveraging digital tools to enhance productivity and customer satisfaction.