Gloria Imomoh

GLORIA IMOMOH Abuja, Nigeria. (-.- PROFESSIONAL SUMMARY Resourceful, strategic and detail-oriented customer service representative with 2+ years of experience. Persuasive, collaborative, and problem solving skills. Met all project deadlines and increased efficiency by 18%. SKILLS Problem solvingTechnical Knowledge(Zendesk) Attention to detailPositive Attitude Communication Resourcefulness WORK EXPERIENCE CUSTOMER SERVICE REPRESENTATIVE September 2020-present Abuja Electricity Distribution Company, Abuja Designing and Implementing audit programs to update the customer information a cluster and normalizing their contract where applicable and cleaning of the data base, achieving 65% success rate. Managing the metering of customers to enable better accessibility of the rural and urban customers thereby achieving a 70% success rate. Communicate with customers via live chat, email and phone. Creatively resolve problems, working collaboratively with cross-functional partners. Utilize sales and customer service strategies, and forward-thinking problem-solving techniques to assist and guide customers toward appropriate solutions. Effective communicator with a diverse customer base that requires active listening and flawless follow-through. Demonstrate resiliency and positivity when faced with adverse or difficult situations. Ability to diagnose problems, take corrective action, and offer varied solutions dependent on customer need. ADMINISTRATIVE ASISTANT February 2019-March 2020 Modern Tek’nik Associates & Resources Limited, Abuja Organized and managed sensitive data input in over 10 excel spreadsheets, retrieving and delivering information quarterly. Created a more efficient workspace by proactively anticipating department needs Scheduled and coordinated virtual and in-person meetings, events, travel, and appointments for a 30-person department. Sent 10-15 emails daily demonstrating a mastery of written communication and attention to detail. SALES REPRESENTATIVE June 2018-December 2018 Ituen Basi Limited,Lagos Anticipated customer needs, providing them with excellent customer service while upholding brand standards Meticulously operated POS system transactions including credit, cash, exchanges, returns and refunds to ensure seamless and accurate cash flow Happily guided 50+ customers daily through the process of finding their ideal sizes and styles. Supported the opening and closing of each shift demonstrating leadership and punctuality Proactively informed about (store)’s latest sales offerings and signed 100+ customers up for loyalty programs. Maintained a clean, organized inventory and curated displays of rotating seasonal clothing and accessories. RECEPTIONIST May 2017-April 2018 Skymax Integrated Networks Limited Managed 3 phone lines and facilitated over 20+ calls/day with clients, vendors, and staff Warmly welcomed 20-30 guests per shift, coordinated check-in, and directed them to their destination. Maintained an organized, clean professional work space and waiting area. Provided excellent customer service with a helpful and friendly attitude. VOLUNTEERING ASSISTANT PROGRAM COORDINATOR April 2020-Present ECKANKAR, Nigeria Assist in setting up program for upcoming seminars. Helped distribute flyers. Help give presentations when required. Assist with the donations team in meeting set target. Assist the secretariat department in typing and printing out invites to intended guests. EDUCATION University of Benin August 2016 Bachelor of Arts (International studies & diplomacy) CERTIFICATIONS Diploma in Customer ServiceJanuary, 2023