Gloria Fe Gujilde

GLORIA FE GUJILDE PACO, MANILA Mobile:- Email:- EDUCATIONAL BACKGROUND Bachelor of Science in Computer Engineering University of St. La Salle- GENERAL SKILLS Excellent knowledge in Microsoft Windows 98/2000/XP/Windows 7,8 & 10, Office XP/2003/2007/2013 including Word, Excel, Power Point, Publisher; Ability to install, configure and troubleshoot Windows operating systems Experience in tablets, routers, printers, mobile, camera, computer hardware troubleshooting and repair. Practical and technical background in networking, configuring, local and wireless network systems Experience in desktop, laptop and server assembly and disassembly. EMPLOYMENT BACKGROUND Royal Rose Properties Inc. Property Manager May 5, 2018 – June 29, 2019 Home Based Job JOB DESCRIPTION Physically walk and inspect community on a regular basis; check on vacant apartments. Updates board indicating vacancy status on a daily basis. Coordinates with maintenance and make-ready staff to ensure timely condition of apartments after move-out. Work closely with Maintenance Supervisor to monitor and schedule all maintenance activity. Received and sorted incoming Utility invoices Part time Appointment Setter (March 2017 – June 2019 ) Home Based; Solar Account & Mortgage Refinance JOB DESCRIPTION Call prospective customers from lists or leads generated by Internet site visits Explain features of product or service Read statements about products, services and company from scripts Rebut customers’ objections to statements, offers or company Describe discounts and special offers Record results of sales call and information on potential and current clients Document contact information, preferences, concerns and suggestions of customers following appointment calls or appointments with sales or service people Teletech Philippines Technical Specialist III (Telco Account) August 15, 2017 to April 24, 2018 JOB DESCRIPTION Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet. Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services. Gather customer’s information and determine the issue by evaluating and analyzing the symptoms. Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more. Research required information using available resources. Follow standard processes and procedures. Identify and escalate priority issues per Client specifications. Redirect problems to appropriate resource. Accurately process and record call transactions using a computer and designated tracking software Harte- Hanks Philippines Incorporated Technical Team Supervisor ( Internet Mobility ) October 12, 2015 to March 07, 2017 Duties: Monitoring random calls to improve quality, minimise errors and track call centre staff performance. Receiving telephone bookings from member of the public. Working evenings, weekends and public holidays in order to meet service requirement. Escalating issues to line managers when necessary. Provide technical skills to demonstrate potential customers the usefulness of the products or services and how it may suit the customers. Develops short and long range plans to provide input to management on the department and section using strategic plans and technical expertise. Submit weekly/monthly reports of operational achievements and progress to the manager including statistical analysis and improvement of action plans. Personal Data: Date of Birth:November 20, 1991 Place of Birth:Rio Tuba, Bataraza, Palawan Gender :Female Civil Status :Single Height:5’0” Weight :65 kg Nationality :Filipino Religion :Roman Catholic Character Reference: Available Upon Request I hereby certify that the above information are true and correct to the best of my knowledge and belief. GLORIA FE E. GUJILDE APPLICANT