GLORIA EZE
Tel: + - | Email:-| Enugu State
ABOUT ME
Skilled and customer‐oriented professional with extensive experience in providing top‐notch assistance
across different channels. I'm proficient in using a variety of tech tools and software to make
communication smoother, handle tasks better, and ensure customer happiness. I'm comfortable with
platforms like Asana, Calendly, Google Suite, Microsoft Suite, HubSpot, ClickUp, Monday.com, Trello,
Intercom, Freshdesk, Zoom, Loom, Slack, Zapier, and more. With these tools, I efficiently address
customer inquiries, manage schedules, monitor progress, and collaborate seamlessly with teams from
different departments. My commitment lies in delivering quick, precise, and tailored support to
guarantee satisfying customer interactions and nurture lasting connections.
CORE COMPETENCIES
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Calendar Management
Administrative Support Skills
Time Management
Attention to details
Email Management
Customer Support
Problem‐Solving
Telemarketing
Task Prioritization
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Appointment Setter
Good communication Skill
Document Preparation and Editing
Data Entry and Management
Executive Assistant
Adaptability Skills
Technical Support
Project Management
Lead generation
SKILLS HIGHLIGHTS
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Proficient in Asana, Calendly, ClickUp, Monday.com, Trello, Intercom, Freshdesk, Zoom, Loom, Slack,
Zapier and other virtual collaboration tools.
Experienced in performing a wide range of administrative tasks including appointment scheduling,
records management, and data entering.
Excellent organizational and time management skills.
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Strong communication skills, both written and verbal.
Detail‐oriented with a high level of accuracy.
Ability to multitask and prioritize tasks effectively.
PROFESSIONAL EXPERIENCES
Customer Support Specialist – Centadesk Global Services, Enugu State
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2022 to Date
Effectively troubleshooting and resolving customer inquiries, technical issues, and complaints with
professionalism and empathy.
Maintaining a comprehensive understanding of products or services to provide accurate information
and assistance to customers.
Documenting customer interactions, feedback, and issues in a CRM system, and generating reports
to track trends and identify areas for improvement.
Assisting new customers with onboarding processes, providing product demonstrations, and
offering training sessions to ensure they can fully utilize the product or service.
Collaborating with other departments such as sales, product development, and marketing to
address customer needs, escalate issues when necessary, and communicate customer feedback.
Proactively identifying opportunities to improve processes, enhance customer experiences, and
streamline support operations.
Gathering and analysing customer feedback to identify trends, pain points, and areas for
improvement, and advocating for changes or enhancements based on customer input.
Customer Service Representative – Visa Petroleum Resources Limited, Anambra State 2022 - 2023
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Provided exceptional customer support by addressing inquiries, resolving issues, and offering
solutions related to automotive products, services, and warranties.
Managed orders, tracking shipments, and ensuring timely delivery of automotive parts and
accessories to customers.
Assisted customers with technical questions, troubleshooting vehicle issues, and providing guidance
on maintenance and repairs.
Handled customer complaints and escalations with professionalism, empathy, and a focus on finding
satisfactory resolutions.
Recorded customer interactions, updating customer profiles, and documented relevant information
in the company's CRM system.
Marketer – Fidelity Bank PLC Nigeria
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Building Customer Relationships: Established and maintained strong connections with customers by
offering personalized recommendations, addressing their financial needs, and delivering exceptional
service.
Sales Target Achievement: Successfully met sales targets by promoting and selling Fidelity Bank's
products through diverse channels such as direct sales, online platforms, and social media.
Product Knowledge and Education: Demonstrated extensive knowledge of Fidelity Bank's products,
their benefits, and usage to effectively educate customers and drive sales.
Marketing Strategy Implementation: Executed marketing strategies and promotional activities to
enhance brand awareness, attract new customers, and drive sales growth.
Career Progression and Leadership: Advanced through Fidelity Bank's leadership levels by
consistently achieving sales targets, building and leading successful teams, and demonstrating
strong leadership qualities.
Marketer – Heritage Bank Nigeria
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2018 – 2022
2015 – 2017
Building Customer Relationships: Established and maintained strong connections with customers by
offering personalized recommendations, addressing their financial needs, and delivering exceptional
service.
Sales Target Achievement: Successfully met sales targets by promoting and selling Fidelity Bank's
products through diverse channels such as direct sales, online platforms, and social media.
Product Knowledge and Education: Demonstrated extensive knowledge of Fidelity Bank's products,
their benefits, and usage to effectively educate customers and drive sales.
Marketing Strategy Implementation: Executed marketing strategies and promotional activities to
enhance brand awareness, attract new customers, and drive sales growth.
Career Progression and Leadership: Advanced through Fidelity Bank's leadership levels by
consistently achieving sales targets, building and leading successful teams, and demonstrating
strong leadership qualities.
EDUCATION
WAEC
2000 - 2005
Trans/Ekulu Girls Secondary school
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Our Saviour Institute of management and Technology,Enugu
2006 - 2008
HND
2009 ‐ 2011
Institute of Managememt and Technology, Enugu
CERTIFICATIONS.
Digital Witch IT Support Training
In-demand Tech Skills
2024
Google/ Coursera IT Support
IT Support Fundamentals
2024
Digital Marketing Ad Expert by Aleph
Digital marketing
2023
LinkedIn Learning
Digital marketing
2024
LinkedIn Learning
customer service
2024
