GLORIA ONYENZE
Imo State, Nigeria
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PROFESSIONAL SUMMARY
virtual assistant and customer support specialist with extensive experience and a track
record of delivering outstanding customer service and effective administrative support.
Skilled in accurately handling queries, planning, and managing duties. A track record
of successfully managing workloads, streamlining procedures, and setting priorities.
Adept at utilizing various communication channels to ensure seamless client
interactions. Detail-oriented, adaptable, and committed to optimizing workflow
efficiency for enhanced client satisfaction.
SKILLS
● Organizational skill
● Problem solving abilities
● Effective Communication
● Appointment Scheduling
● Lead Generation
● Email Management
● Customer Support
● Time management
● Calendar management
● Cold calling
● Receptionist skills
● Graphic design
● Software skills- Ms Word, Excel,
PowerPoint, zoom, google Meet,
presentation tools.
● CRMs- Zendesk, Freshdesk, Hubspot
● Multitasking
● Research skills
WORK HISTORY
03/2022 to 06/2023
10/2021 to 02/2022
Customer Support Representative
Perofak Eye Clinic
● As a dedicated Customer Support Specialist, I have consistently delivered
exceptional service to clients across various industries.
● Maintained excellent customer service and positive attitudes towards guests,
Customers and fellow teammates.
● Worked with service providers including accountants secretary, vendors
pharmaceutical representatives, opticians and other particulars of daily clinical
business to ensure smooth office operation.
● Assist Doctors in seminar scheduling, appointment setting, speech writing and
other administrative duties.
● Training (onboarding) of new interns.
● Ensuring customers satisfaction, resolving issues promptly and maintaining
positive client relationship.
● Utilizing clear and concise written communication
Virtual Assistant
OWMC Health Center
● Maintained Positive work ethics and committed to providing excellent
services.
● Managing administrative task with accuracy.
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Setting Appointment.
Managing Calendar and emails
Responding to emails and phone calls
Book Travel and accommodation
Career Break
● Studied Optometry in Imo State University
05/2013 to 06/2015
Customer Service Representative
Ceccy Textile world
● Handled customers complaints
● Documentation of Customers feedback
● Inbound calls to respond to inquiries about our services
● Outbound calls to confirm appointments
● Processed orders and transaction
● Documented Customers experience.
Volunteering Experience
Program Assistant
Owerri Mega Health fair
● Assisted Health Personnels in scheduling Appointments
● Resolved issues accurately and promptly
● Utilized effective communication in carrying out my roles
EDUCATION
10/2015 to 11/2021
Doctor of Optometry: Optometry
Imo State University
TRAINING AND CERTIFICATIONS
Mind Luster Training Institute - 2024
● Customer Service Fundamentals
