Gloria Chepkemoi

GLORIA CHEPKEMOI Mobile No: -. E-mail:-Key Competencies and Skills o Experiences in credit management, sales and marketing of over 8 years. o A strong customer-service mindset, ability to network, generate new business and develop strong business relations. o Strong communication and presentation skills. o Ability to work under pressure, handle pressure and meet targets. o Excellent interpersonal relations, negotiation, and analytical skills. o Attention and detail and critical thinking. o Strong leadership abilities, good energy levels and passion for sales. o Proficiency in ERP and Ms Office Educational Qualifications. • • • Bachelor of Business Management (SME) – Moi University Diploma in Business Administration - Eldoret Polytechnic Other short courses – Customer Service, Sales and Marketing. Professional Experience Jan 2024 – May 2024: Operations and Administrative Officer – Noble Tai Enterprises Ltd, Kenya Responsibilities • • • • • • • • Manage administrative budgets and expenses, including monitoring expenditures, tracking financial transactions, and preparing financial reports. Coordinate with finance department to reconcile accounts, process invoices, and manage vendor relationships. Identifying business opportunities for the organization by identifying prospects through market trends analysis and research. Oversee daily office operations, including facilities management, procurement of office supplies, and maintenance of office equipment. Maintaining relationships with clients by providing relevant information and guidance when needed. Develop and implement efficient systems and procedures to streamline administrative workflows and enhance productivity. Serve as a liaison between administrative staff and other departments, facilitating communication and collaboration across teams. Organizing meetings, events, conferences and travel arrangements for staff members and executives, as needed. March 2020 – Dec 2023: Relationship Officer – Sidian Bank. Responsibilities: Sales and Marketing • • • • • • • Work closely with the Branch Manager in developing and establishing clear sales KPIs, tracking performance metrics and reporting on sales results. Develop and implement sales strategies and tactics to drive revenue growth and expand market share. Monitor and push for numbers for sales targets through cross- selling of products. Identify new business opportunities through prospecting and networking. Build and maintain strong relationships with clients to ensure customer satisfaction and loyalty. Monitor market trends, competitor activities, and customer feedback to identify opportunities for product or service enhancements. Receive, solve, and escalate customer inquiries or complaints in a timely and professional manner. Credit operations & risk management. • • • • Ensure compliance with company policies, procedures, and ethical standards in all activities. Responsible for identifying and reporting potential and actual money laundering risk, including suspicious transactions in accordance with the AML policies & procedures. Reviewing of credit application information requirements together with supporting documents. Ensures that all new businesses are in line with AML/KYC and CTF laws and regulations and customer information is regularly updated. Training and Team management • • • • Provide coaching, training, and ongoing support to customer service team members to improve their skills and performance. Conducting after sales service to reinforce our commitment to clients. Conduct regular performance evaluations and provide feedback to team members to facilitate their professional development and growth. Support employee training needs assessments to establish the need for training and coaching. May 2014 - Dec 2018: Relationship Officer – Real People Ltd (Micro-Finance company) Responsibilities: Sales and Marketing. • Selling company products to increase revenue. • Analyze sales data, market trends, and customer feedback to identify opportunities for product or service enhancements. • Establish and maintain excellent customer relationship by providing an efficient, courteous, friendly service to all customers. • Keep abreast with new developments in customer preference and advice management on relevant changes to the branch manager. Credit and risk management. • • • • • Participate in formulation and periodic reviews of customer accounts opening and closure policies, credit policies, market operations. Complete all required paperwork for the customer and for the business in line with the company standards. Propose bad debt provisions, accounts write offs and executing payment plans as committed by customers in line with the company policy. Monitor credit accounts, track payment history, and take appropriate actions to address defaults. Assess the creditworthiness of potential clients by checking through their financial statements and CRB statuses. Reporting • • Utilize data-driven insights to identify areas for process improvement, efficiency gains, and revenue enhancement. Prepare regular reports and analysis on credit and sales performance, including key metrics, trends, and insights. Other Relevant assignments • April 2013 – April 2014: Direct Sales Representative - Housing Finance Corporation, Eldoret • March 2007 – March 2013: Sales Executive – Absa Bank, Kapsabet & Eldoret Branches REFEREES Mr. John Kirui, Branch Manager – Sidian Bank. - Mr. Zakayo Ngetich, Senior Investment Manager, Samawati Capital Ltd, - Mr. Fredrick Tonui The National Treasury--