Gloria Aurora Miraflor

 Gloria Aurora Miraflor Salah al Din St. Muraqqabat, Dubai UAE Cell#--Profile: Dedicated, Hardworking Restaurant Management professional with extensive daily planning and operation experience. Skilled in staff training and development. Flexible, result oriented, highly pro-active and well versed in Administrative and secretarial works. SKILLS ⁃well versed in MS office -Strong work ethic ⁃Dynamic,Friendly, fast learner -Excellent attention for details ⁃Flexible and dependable -Results oriented PROFESSIONAL EXPERIENCE 12/2021 to 12/2022 AQUARIUM EDUCATOR Dubai Aquarium & Underwater zoo, Dubai Mall ▪Guide & lead the guests at Behind the scene & underwater zoo, both Public & private tour. ▪Handling guests query & complaints. ▪Hosting events such as Birthday parties, private tours for VIP, company induction etc. 03/2017 to10/2017 OFFICE SUPPORT/ADMIN STAFF Greencrest Development Corporation, Halang ,Calamba Laguna ▪Handling Phone calls, E-mail correspondence, Setting appointments, maintaining office records, invoices and accounts payable ▪Coordinate Office Project Activities & Operation efficiently ▪Clerical duties includes Filing, preparing documents, work calendar, send E-mails, Schedule meetings, Support in arranging Travels, Data entry task 10/2014 to12/2015 RESTAURANT & LOUNGE SUPERVISOR Asia Asia Fine Dining Restaurant & Lounge Pier 7 Dubai Marina ▪Ensuring that the proper Table and Wine Service is performed at all times and cleanliness, Food handling up to Standards. ▪ Coordinate activities between kitchen and Dining such as waste reports to ensure Efficient Restaurant Service. ▪ Help to ensure smooth running of all guests requirements effectively ▪To see through and to completion of Opening & Closing Duties. ▪To Train new waiting staff with Sequence of Service, Food and Wine Menu 11/2009 to 10/2012 ASSISTANT RESTAURANT MANAGER mOre Cafe,Dubai mall- Al tayer Group ▪Ensuring the staff perform various task assigned, cash and credit handling, cleanliness, Food handling up to Standards. ▪Guest Complaint handling,Floor plan, cash reports, Daily Reports ▪managing staff grooming, discipline, and ensure they adhere to company policy ▪Recognized and formally acknowledge outstanding staff performance 03/2003 to 10/2009 SENIOR SUPERVISOR Japengo Cafe, Dubai Festival City- Bin Hendi Enterprises •Assist the Restaurant manager in overseeing the day to day operation of the restaurant includes cleaning, floor plan and paperworks. •Responsible for handling of Cash and Credit sales on day to day basis. •Met, Greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant. •Purchase adequate quantities of necessary restaurant items, including beverages and supplies. 03/2001 to 01/2003 ADMINISTRATIVE ASSISTANT/SALES SM Department store-Cosmetic- SM City North Edsa Manila •Performed various Secretarial and Clerical duties such as documenting sales of the department, faxing, mailing and organising filing system. •Prepare memo, invoice reports, financial statements on Word processing, Excel, database and presentation on powerpoint. •Sorted and distribute incoming communication datas •Providing necessary sales history and reviews by maintaining proper books and files including staff 201 files and other relevant documents. 02/2000 to 08/2000 HEAD WAITRESS/CASHIER Dreamland aqua park- Umm al quwain UAE •Greet Customer in a courteous and friendly manner, guide them through the menu for selection •Handling Cash and Credit sale reports •Follow the sequence of service to ensure Guests satisfaction •Engaging the guests to have a lasting and memorable dining experience 09/1997 to 03/1998 WAITRESS/ENTERTAINER Mabuhay Pub, Nagisa Cho-Shizuoka ken, Japan 08/1996 to 02/1997 COUNTER SALES GIRL La Dulcinea Spanish restaurant- SM Megamall ,Manila Phils EDUCATION and SEMINARS 3rd year undergraduate BACHELOR of SCIENCE in BUSINESS ADMINISTRATION University of the East- Manila Philippines TRAININGS •On the Job Coaching, Problem Solving & Managerial decision making Training •One Minute manager training •Basic Fire Fighting training •BOECKER/HACCP food Hygiene training course •Club 101 achiever award April 2010 mOre cafe PERSONAL DATA Place of Birth: Mabalacat, Pampanga Nationality: Filipino Civil Status: Married Language: English, Japanese, Arabic