Glissele Arrianne Repala

GLISSELE ARRIANNE AVENDAÑO REPALA 994 Oja Road Mahabang Parang, Binangonan Rizal- ●- ●- OBJECTIVES To establish a long-term work at home career in an industry where I can develop my current skill set and levels of competence while contributing to the success of a company. STRENGTHS     7 years experience in customer service Sales and persuasion expert Proficient in MS office Creative problem resolution     Excellent communications skills Goal – oriented Highly organized Keen and upbeat PROFESSIONAL EXPERIENCE CUSTOMER SERVICE REPRESENTATIVE – July 2010 to July 2017  Office-based  Handled various international campaigns such as Airlines and Car Rental reservation, Telecommunications, and Financial  Managing a large amount of inbound and outbound calls in a timely manner  Identifying customers’ needs, clarify information, research every issue and providing solutions  Seize opportunities to upsell products when they arise  Build sustainable relationships and engage customers by taking the extra mile  Keep records of all conversations in our call center database in a comprehensible way  Meet or exceed personal/team qualitative and quantitative targets  Frequently attend educational seminars to improve knowledge and performance level GENERAL TRANSCRIPTIONIST – November 2017  Part time / Home based  Transcribing audio interview, focus groups, business meetings, conference calls, market research, corporate videos and the like APPOINTMENT SETTER – January 2018  Part time / Home based  Seeking potential customer and generate leads  Making calls to provide information regarding the service  Taking information from potential customer to ensure that they match the program  Assign a member of the sales force to each potential customer by providing briefs of conversation and customer needs  Efficiently meet or exceed sales quota  Document all calls made to potential customers EDUCATION UNIVERSITY OF RIZAL SYSTEM, Binangonan Rizal – 2006 to 2010 BS in Business Administration – Marketing HIGHLIGHTS OF ACHIEVEMENTS • Achieved the highest customer service ratings at the company after initial 6 months of work. • Became a Top Sales Agent for consecutive months. • Handled agitated clients successfully. • Achieved 100% rating in Customer Satisfaction Survey • Supported employees under training and probationary period. ADDITIONAL COMPETENCIES      Data Entry Accounting and Finance Phone Etiquette Soft Skills Internet Savvy      Good Typing Speed Quality Assurance Sales Tracking Service Delivery Information and Need Analysis PERSONAL DATA Age Birth Date Civil Status Religion Hometown : 28 years old : September 25, 1989 : Single with 2 kids : Iglesia ni Cristo : Rizal, PH I hereby certify that the above information is true and correct to the best of my knowledge and belief. GLISSELE ARRIANNE A. REPALA