Glerajoe Burlas

Glerajoe Burlas Profile Dedicated Customer Service Specialist with almost 2 years of experience delivering efficient, empathetic, and results-driven support across multiple channels. Recognized for resolving issues with professionalism and building lasting customer loyalty, I’m eager to bring this expertise to your company to elevate--Orchids St. Brgy. Ubalde R. Castillo, Davao City, Davao del Sur, Philippines, 8000 Education Business Administration Mati Doctors College 2019 - 2023 Accountancy Business and Management Mati National Comprehensive High School 2017 - 2019 k-12 Expertise Reliable & Punctual Time Management Customer Focused Strong Communication Proactive Calm Under Pressure customer satisfaction and long-term success. Work Experience Customer Service Representative OfficePartners360 | Davao City, Philippines Nov. 2023 – Feb. 2025 | Davao City, Philippines (Onsite) Handled calls, chats, emails, and web messaging for a U.S.-based food delivery service. Assisted with order tracking, subscriptions, deliveries, and product inquiries. Used Genesys (communication tool) and BOB (customer info system) to manage accounts and resolve issues. Managed multiple queues while maintaining accuracy and speed. Consistently met KPI targets through clear, professional, and empathetic service. Advisor I – Customer Service (Healthcare Account) Concentrix | Davao City, Philippines Apr. 2025–Sept. 2025 | Davao City, Philippines (Onsite) Handled inbound and outbound calls to assist References Nelson Bacalso OP 360 Team Supervisor Phone: Email : -- Nerick Saguilongan OP 360 Team Supervisor Phone: Email : -- healthcare providers with patient benefit verification. Explained coverage details, co-insurance, deductibles, and authorizations to ensure providers had accurate information. Used Finesse (communication tool) , One View (Patient info system), and iProvider (Dentist info system) to process patient and claims information. Ensured HIPAA compliance and data privacy in every interaction. Processed claims and eligibility requests while maintaining accuracy and professionalism.