Glennsmith

Lakhan Pal Singh Date of birth: 11/09/1987 Phone number: (- (Mobile) Email address:-Address: C 28 DOGRA NIWAS SOFI PIND, P O KUKAR PIND JALANDHAR, 144024, JALANDHAR, India (Home) About me: To pursue a good career in this globally competitive Organization so as to attain self- reliance in professional and rewarding environment. Having unique ability to learn any new technology within a short notice and can produce results. WORK EXPERIENCE 17/02/2021 – CURRENT Vadodara, India ADMINISTRATIVE ASSISTANT PATTERNS Responsibilities 1. Respond to customer queries in a timely and accurate way, via phone, email or chat. 2. Customer interaction over emails. 3. Maintaining invoice and records of previous sales in database. 4. Identify customer needs and help customers use specific features 5. Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) 6. Update our internal databases with information about technical issues and useful discussions with customers 7. Monitor customer complaints on social media and reach out to provide assistance 8. Share feature requests and effective workarounds with team members 9. Inform customers about new features and functionalities 10. Follow up with customers to ensure their technical issues are resolved 11. Gather customer feedback and share with our Product, Sales and Marketing teams 12. Assist in training junior Customer Support Representatives 06/08/2019 – 26/01/2021 Mohali, India CUSTOMER CARE EXECUTIVE TELEPERFORMANCE Primary Responsibilities • Write captions for TV shows or movies. • Use stenotype equipment connected to a computer with special software to produce almost immediate captions of the words. • Provide captions (subtitles) in English or foreign language. • Dictate dialogue quickly and efficiently, utilizing proper spelling and grammar. • Record symbols on computer storage media and use computer-aided transcription to translate and display them as text. • Determine which caption phrases to revise or leave out. • Improvise if necessary and write captions to describe music and background noises. • Enter commands to synchronize captions with dialogue. • Operate computerized captioning system. • Edit out profanities for viewing audience. 11/09/2017 – 11/09/2019 Jalandhar, India DATA-ENTRY CLERK GLOBAL RECRUITER Responsibilities • Insert customer and account data by inputting text based and numerical information from source documents within time limits • Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry • Review data for deficiencies or errors, correct any incompatibilities if possible and check output • Research and obtain further information for incomplete documents • Apply data program techniques and procedures • Generate reports, store completed work in designated locations and perform backup operations • Scan documents and print files, when needed • Keep information confidential • Respond to queries for information and access relevant files • Comply with data integrity and security policies • Ensure proper use of office equipment and address any malfunctions EDUCATION AND TRAINING 08/08/2007 – 15/06/2011 BACHELOR OF ENGINEERING University 07/07/2005 – 07/07/2006 HIGHER SECONDARY SCHOOL CERTIFICATE ( HSSC) Army School 07/07/2004 – 07/07/2005 SECONDARY SCHOOL LEAVING CERTIFICATE ( SSLC) army School LANGUAGE SKILLS Mother tongue(s): ENGLISH DIGITAL SKILLS Facebook Instagram Good listener and communicator Skype LinkedIn Google Drive Organizational and planning skills Team-work oriented Internet user Decision-making Written and Verbal skills Gmail Social Media Outlook Microsoft Office, Microsoft Word, Microsoft Excel, Outlook, Facebook, Google Communication skills (listening skills; verbal skills; written skills) data Wix - creation of web sites Team management tools (Asana Trello Slack entry WIX Platform Productive) Slack / Trello / Discord / Zoom Wordpress e Shopify Technical recruiting End to End Recruitment freelancing Client Management ZoHo (CRM) Customer service Zoom Google Docs Microsoft Word