Glenna Smith

I'm Glenna, and if there's one thing I'm passionate about, it's providing exceptional customer service. With over a decade of experience in customer service roles, I've honed my skills to ensure that every interaction leaves a lasting impression.

Throughout my career, I've had the opportunity to work with a diverse range of companies, from startups to globally recognized brands. At BlendJet, I led a team of customer service experts, where I played a pivotal role in driving customer satisfaction to new heights. By implementing streamlined processes and providing hands-on training, I helped boost our customer satisfaction rate by 20% while reducing response times by 30%.

But my journey doesn't stop there. As Co-owner of Forget Me Never Media, I collaborated with clients to optimize their business operations, contributing to a remarkable 25% increase in efficiency. My knack for problem-solving and dedication to quality assurance allowed me to identify areas for improvement and implement effective solutions that drove tangible results.

In addition to my hands-on experience, I bring a wealth of technical skills to the table. From proficiency in Google Workspace to extensive experience with Zendesk, Gorgias, and Shopify, I'm well-equipped to navigate the ever-evolving landscape of customer support technology.

But what truly sets me apart is my passion for diving in and learning every layer of a role. Whether taking calls, working tickets, hiring and training new team members, or providing ongoing support and guidance, I take pride in making customers want to keep coming back for more and helping others reach their full potential. As a "player-coach," I lead by example, rolling up my sleeves and diving into the trenches alongside my team to ensure that we deliver nothing short of excellence.

Outside of work, you'll find me exploring beaches, indulging in a good book, or whipping up a culinary masterpiece in the kitchen. I believe in living life to the fullest and approaching every challenge with enthusiasm and determination.

In summary, I'm a results-driven professional with a proven track record of success in the customer service industry. With a blend of technical expertise, leadership skills, and a passion for excellence, I'm ready to take on the next challenge and make a meaningful impact wherever I go.

Let's connect and explore how I can bring my unique blend of skills and experience to your team!