Glenna M. Stacey
Customer Support/Care Expert
Address Pasay, 00, 1300
Phone-
E-mail-
Experienced Customer Service Representative with over 10 years of experience in Customer Service.
Excellent reputation for resolving problems, improving customer satisfaction, and driving overall
operational improvements. Consistently saved costs while increasing profits.
Skills
GSuites (Especially, google sheets), Typing Speed of 70
WPM, Web Research, Transcription, Ringcentral, Fonality
Customer Support
Data entry
Email Support
English
Zendesk
Phone Support
Hiring
Microsoft Excel
Microsoft Word
Tagalog
Phone
Transcription
Translating
Typing Speed
Product and Communications Training
Article Writing
Articles
Work History
2018-02 - 2020-05
Head of Fulfilment Department
Gearbubble LLC, Las Vegas, NV
Hunted for Suppliers for new and current products.
Generated weekly and monthly reports of pending and shipped orders for the
CEO.
Conducted weekly order audits to check for delays and make sure they get
shipped
Sent orders in a CSV file to providers that do not have API integration
Sent follow-ups to provider/production facilities to help them get shipped.
Acted as liaison between the support team and production teams
Monitored and delegated tasks for people in the Fulfilment department
Manually add orders that failed to be captured using the API integration
Sent emails to follow up with customers that have missing information in their
order forms
Developed Google sheet systems to streamline all the requests from customers
Train new agents
Provided 24/7 support to our VIP sellers and attended to their requests.
2015-09 - 2018-02
Senior Customer Support Specialist
Gearbubble LLC
Assisted customers over their order issues and shipping issues on the phone,
zendesk, chat, facebook, and email.
Provided platform support to sellers who have accounts in our website.
Always reaching the company's 150-200 daily ticket quota
2013-11 - 2016-01
Customer Care Specialist
Blue Mountain Internet, Walla Walla, Washington
Assisted customers over their billing concerns over the phone, chat and email
Processed cheque and credit card payments over the phone
Coordinated technician appointments/installations over the phone
Provided Level 1 tech assistance to senior customers.
2013-10 - 2014-05
Corporate Administrative Assistant
Slidefox Inc, Austin, Texas
Provided minimal ad-hoc assistant task to the CEO
2010-12 - 2013-03
Virtual Assistant/Article Marketer
Buildmyrank.com
Offered my web research services
Write backlink articles for SEO purposes in bulk
2010-01 - 2010-12
Customer Support Agent
Sutherland Global - EBay UK Buyer Protection, Taguig , Metro Manila
Accepted calls and emails that involved customers claiming that the their order
was not received or the order did not match the eBay Listing.
Awarded as eBay UK-'s Top agent for 4 months in a row.
Assisted customers over the phone to file their eBay Buyer Protection Claim and
relayed information on how to claim process works.
2008-03 - 2009-12
Directory Assistance Operator
Telus International, Taguig, Metro Manila
Handled Directory Assistance calls
Promoted to Tier 2 Agent in a span of 3 months of working at Telus to handle
both United States and Canadian Subscribers.
Education
2004-03 - 2006-06
Advanced Diploma: Computer Studies
Informatics International College - Eastwood, Quezon City
Scope: Systems Development, Systems Analysis, Web Design, Graphics Design,
E-Commerce, Web Programing, Basic Computer Architecture, and Basic Windows
Applications
