GLENNA NATAD
-
Estaca, Compostela, Cebu Philippines 6003
Age
Sex
Birth Date
Status
Religion
Nationality
EDUCATION
BACHELOR
Bachelor of Science Aviation
Electronics Technology
Philippine State College of Aeronautics
2018 - 2022
honors: MAGNA CUM LAUDE
K-12 PROGRAM
Academic Track of Accountancy
and Business Management
University of Cebu
-
SECONDARY
Lyceum de San Sebastian-
PRIMARY
Estaca Elementary School-
TOOLS EXPERTISE
KW Command
Docu SIgn
Dotloop
Open to Close
Trello
Bright MLS
Slack
Google Workspace
Microsoft Office
Google Drive (Docs, Sheets, Slides
and Forms)
CAN NAVIGATE
Microsoft 365
Google Docs
Canva
Any Social Media Platforms
Meta Business Suite
: 25
: Female
: May 03, 1999
: Single
: Roman Catholic
: Filipino
PROFILE
To use my knowledge of customer service,
communication, and problem-solving skills,
to work in a challenging environment where
I can contribute to the success of the
organization as well as to use my strong
interpersonal and organizational skills.
WORK EXPERIENCE
Realty Coaching Group
ROLE:
Administrative Assistant
Social Media Management
March 2024- March 2025
Manage administrative tasks. Provide
administrative support including data entry, email
management, and preparing documents.
Handle phone calls. Answer and manage
incoming calls and respond to inquiries.
Assist with market research. Conduct market
research to support business projects and growth
strategies.
Support customer service. Respond to customer
inquiries and ensure customer satisfaction
through timely follow-up.
Organize contact lists. Maintain accurate contact
lists and databases for seamless communication.
Philippine Airport Ground Support Solutions Inc.
Customer Service Agent
February 2023-April 2024
Airline Handled: Scoot Airlines, Eva Airways.
Successfully assisted an average of 200
passengers per day with check-in and
boarding processes, ensuring a smooth and
timely departure to the flight.
Reduced customer complaint by 30% through
proactive communication and problem
solving skills, resulting in improved customer
satisfaction ratings.
Manage passenger flow, handle stressful
situations, and provide excellent customer
service
