GLENN
RUBIA
PERSONAL INFORMATION
-
-San Antonio Village,
Matina, Davao City
Date of Birth: 08/09/1990
Place of Birth: Davao City
Civil Status: Single
Father: Gonzalo Ortiz Rubia - Retired Enginner
Mother: Leni Oyangoren Rubia - Housewife
LANGUAGE
English
Filipino
ABOUT ME
EXPERTISE
Resourceful Virtual Assistant
with strong adaptability and
problem-solving skills. A
committed single father who
applies real-world experience to
deliver reliable support and
continuous improvement.
Virtual Assistant
Creativity
Financial Adviser
Customer Service
Canva
Typing Skills
EDUCATION
SKILLS TRAINING ATTENDED
University of Mindanao
Financial Advisor: Philippine Prudential Life
Insurance Inc.
Training Venue: Villa Margarita Hotel, Bajada, Davao
City)
May 2014
Bachelor of Secondary
Education-
STI College Davao
Bachelor of Science In
Information Technology
1st semester - 2008
Amazon Va Free 3 days Workshop
By Coach Reena
(Training Venue: Zoom Meeting)
EXPERIENCES
Science of Identity Foundation
Oct 2010 - January 2016
Field Analyst
Conducted worker classification and urban/rural poverty analysis; evaluated
industry and occupational trends affecting communities; utilized data
insights to improve processes and optimize outcomes.
Sutherland Global Services Davao
April 2016 - June 2017
Chat Technical Support Representative
Provided chat-based technical support for AT&T and Mediacom; guided
customers through step-by-step troubleshooting, resolved service issues, and
identified opportunities for plan upgrades; maintained accurate documentation
for future reference and issue tracking.
Freelancers.com
July 2017 - August 2018
VA Freelance Hotel WiFi Assistant
Provided remote troubleshooting for hotel WiFi connectivity issues; assisted
guests with step-by-step solutions, escalated unresolved cases to front desk and
IT personnel, and coordinated with technicians to ensure timely resolution and
proper documentation.
Convergys Global Services Davao / Concentrix
September 2018 - December 2018
Customer Service Representative - Hired as Seasonal
Handled Macy’s Omnichannel order-entry support; assisted customers with order
placement, product details, and delivery concerns; resolved issues using available
resources and maintained accurate documentation for reference.
Business Barbershop
January 2019 - May 2020
Owner
Established and managed a barbershop for over a year; oversaw daily operations,
staff management, payroll, expenses, and customer relations; built and sustained
business income and capital until closure due to pandemic restrictions.
Alorica Davao
August 2020 - October 2021
Customer Service Representative
Supported DoorDash drivers, customers, and merchants by resolving delivery,
order, and account issues; guided drivers on proper delivery procedures in
complex situations; ensured accurate documentation of all interactions for
future reference and issue tracking.
Agents Only Philippines
January 2022 - February 2024
Customer Service VA (Domino’s Pizza) – Independent Contractor
Provided phone-based order entry support, assisting customers with menu
selection and order placement while meeting 2–3 minute handling times and
maintaining high ratings. Redirected non-order concerns to appropriate
departments and worked as an independent contractor under Agents Only,
supporting flexible, project-based customer service work.
Doneverse (formerly Outsourced Doers)
April 2024 - October 6, 2025
Virtual Assistant
Provided virtual assistant support for a cruise ship travel agent and an artisan
painter by managing social media content, designing marketing materials in
Canva, and handling email marketing and automation via ActiveCampaign and
Mailchimp; coordinated scheduling and file management using Google
Calendar, Calendly, and Google Drive, while maintaining accurate
documentation of campaigns and client requirements.
