GLENN PAUL MERCADO CATAAG
SINDULAN STREET, BRGY. MABOLO, CEBU CITY, CEBU, 6000
CELL:-
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JOB TARGETA LONG TERM ASSOCIATION WITH A FACILTY THAT WILL BENEFIT FROM ACADEMIC ENHANCEMENT, A DRIVING WORK ETHIC, PERSONAL AND PROFESSIONAL GROWTH.
SKILLS
EXCELLENT COMMUNICATIONS SKILLS IN CUSTOMER TRANSACTIONS.
KNOWLEDGEABLE IN MS OFFICE (WORD, EXCEL, OUTLOOK).
PROFECIENT IN COMMUNICATING THE ENGLISH LANGUAGE.
KEEN IN DETAILS. EXCELLENT IN TYPING AND ORAL COMMUNICATION.
STRONG ABILITY TO EFFECTIVELY MANAGE MULTIPLE COMPLEX TASKS SIMULTANEOUSLY AND COORDINATE TIME EFFECTIVELY.
ABLE TO COMMUNICATE EFFICIENTLY IN ORDER TO OBTAIN OPTIMAL CUSTOMER SATISFACTION, IN ADDITION TO SWIFT CRITICAL THINKING SKILLS IN ANY GIVEN SITUATION.
ABLE TO PROVIDE A PROFESSIONAL RELATIONSHIP TOWARDS CO-WORKERS AND TOWARDS CUSTOMERS.
OBSERVES AND UTILIZES PROPER CHAIN OF COMMAND IN ESCALATING ISSUES BEYOND SCOPE AND RESPONSIBILITIES PER PROTOCOL.
PROMOTES AN ENVIRONMENT OF RESPECT AND PROFESSIONALISM.
EDUCATION AND CERTIFICATIONS
SAINT PETER’S COLLEGE OF ORMOC, COLLEGE OF COMMERCE 3/25/2004
BACHELOR OF SCIENCE IN COMMERCE, MAJOR IN MANAGEMENT
WESTERN LEYTE COLLEGE OF ORMOC CITY, COLLEGE OF NURSING 3/26/2008
BACHELOR OF SCIENCE DEGREE, NURSING
BASIC LIFE SUPPORT CERTIFICATE, PHILIPPINE NATIONAL RED CROSS1/08/2011
CLINICA GATCHALIAN AND HOSPITAL
J.T. KANGLEON ST., ORMOC CITY, LEYTE
STANDARD FIRST AID TRAINING CERTIFICATE 11/5-8/2007
PHILIPPINE NATIONAL RED CROSS TRAINING HALL
SAN PABLO ST., ORMOC CITY, LEYTE
PROFESSIONAL EXPERIENCE
POST MARKET SURVEILLANCE ANALYST FOR MEDICAL DEVICE 10/10/2013 TO PRESENT
WIPRO BPO LTD.
GAGFA BLDG.
F. CABAHUG ST., BRGY. MABOLO
CEBU CITY, CEBU 6000
JOB DESCRIPTION
HANDLE INBOUND AND OUTBOUND TRANSACTIONS ACCORDING TO DEFINED QUALITY, STANDARDS, POLICIES AND PROCEDURES.
DELIVER EXCELLENT CUSTOMER SERVICE AND ENSURE CUSTOMER SATISFACTION IN TRANSACTIONS.
ENSURE ACCURATE DOCUMENTATION OF EACH TRANSACTION.
ATTEND CUSTOMER QUERIES, CONCERNS AND COMPLAINTS AND PROVIDE FIRST TIME CALL AND/OR TRANSACTION RESOLUTION.
ESCALATE TRANSACTIONS TO PROPER PARTIES FOLLOWING PROPER PROTOCOLS.
ENSURE COMPLIANCE TO ALL COPANY POLICIES AND PROCEDURES.
KEEP ONESELF UPDATED, AWARE OF, AND COMPLIANT TO ALL COMPANY POLICIES AND PROCEDURES WHICH INCLUDE INFORMATION SECURITY MANAGEMENT SYSTEMS.
KEEP ALL COMPANY INFORMATION WHICH INCLUDES CUSTOMER INFORMATION CONFIDENTIAL AND SECURED.
MEDICAL/SURGICAL AND EMERGENCY ROOM STAFF NURSE4/06/2009 TO 8/31/2013
CLINICA GATCHALIAN AND HOSPITAL
J.T. KANGLEON ST., ORMOC CITY, LEYTE, 6541
JOB DESCRIPTION
RECEIVE ENDORSEMENTS REGARDING PATIENTS CONDITION, MEDICATION, AND THERAPEUTIC ENVIRONMENT.
UTILIZES ASSESSMENT SKILLS IN DETERMINING PATIENTS NEEDS UPON ADMISSION THROUGH CLINICAL OBSERVATION AND PHYSICAL ASSESSMENT.
RENDERS EMERGENCY MEASURES DEPENDING ON THE PATIENTS CONDITION.
CARRY OUT PHYSICIANS ORDER, ASSISTS MINOR MEDICAL PROCEDURE ASEPTICALLY.
ADMINISTERS AND RECORD MEDICATION AND OBSERVE FOR ANY UNTOWARD REACTIONS.
COORDINATE WITH OTHER HEALTH CARE TEAM TO MAXIMIZE PATIENT CARE AND OPTIMAL OUTCOMES.
ACCOLADES FROM TEAM LEADERS
“RESPONSIVE, COURTEOUS, RESPECTFUL, COOPERATIVE, & PROFESSIONAL.. CONSISTENTLY DEMONSTRATES A CARING ATTITUDE TOWARDS CO-WORKERS AND TO CUSTOMERS... SELF MOTIVATED AND USES TIME CONSTRUCTIVELY.. WILLINGLY ACCEPTS CHALLENGES AND SHOWS PROFESSIONALISM IN HIS COMMUNICATION.. USES GOOD CRITICAL THINKING SKILLS IN DECISION MAKING”
REFERRENCES
SHIENA KAY DABON
TEAM LEADER- WIPRO BPO LTD.
GAGFA BLDG.
F. CABAHUG ST., BRGY. MABOLO
CEBU CITY, CEBU 6000
CELL: -
BLANCHE KIMBERLY TAN-MANLOSA
GROUP LEADER- WIPRO BPO LTD.
GAGFA BLDG.
F. CABAHUG ST., BRGY. MABOLO
CEBU CITY, CEBU 6000
CELL: -
HERMIE PAINAGA-BACLIG
QUALITY ANALYST- WIPRO BPO LTD.
GAGFA BLDG.
F. CABAHUG ST., BRGY. MABOLO
CEBU CITY, CEBU 6000
CELL: -
