Glenn Matthew

CARANDANG, GLENN MATTHEW A. Block 6, Lot 2, Amaia Scapes Lipa, Dagatan, Lipa City, Batangas --PERSONAL INFORMATION • • • • • • Age: 24 Date of Birth: October 11, 1996 Gender: Male Civil Status: Single Nationality: Filipino Religion: Roman Catholic EDUCATIONAL BACKGROUND Tertiary Master in Business Administration (in progress) De La Salle Lipa J.P. Laurel National Highway, Lipa City, Batangas S.Y. 2020 - present Bachelor of Science in Management Technology De La Salle Lipa J.P. Laurel National Highway, Lipa City, Batangas S.Y- Secondary La Consolacion College Tanauan Tanauan City, Batangas S.Y- De La Salle Lipa J. P Laurel National Highway, Lipa City, Batangas S.Y- Primary St. Anthony School Manila San Andres St., Malate, Manila S.Y- La Consolacion College Tanauan Tanauan City, Batangas S.Y- Training Course Completed SAP Business One Strategic Information System WORK EXPERIENCE Philtrust Bank (November 2017 - present) ATM Center Support I • Customer complaints management - Customer complaints investigation (ATM, POS, InstaPay and eGov) - Customer complaints resolution via Business Support System (BSS) - Manage arbitrations - Handle chargebacks within SLAs - Keep up to date on fraud bulletin (to ensure that there are no ATM cards compromised) - Quarterly reporting of complaints handling to Branches Dept. / BSP • Resolve cash overages and shortages - Monthly GL entries - Monthly reporting to Accounting Dept. - Investigation of shortages • ATM cards quality assurance - Registration to system - ATM card application validation • ATM monitoring - ATM cash levels - ATM status - Troubleshoot ATM errors - Schedule and coordinate ATMs for service/repair (works with branch and vendor) • ATM reconciliation - BARTS • Handle BSP Reports - EPFS Reports Monde Nissin Corporation (August – September 2017) Transport Specialist • • • • Monitored unutilized costs and ensured correct allocation of locked in haulers. Contributed in establishing a day-to-day monitoring to provide real time data for hauler absences thus paving way to the better understanding of unutilized costs. Had the initiative of trying to bridge the gap between the warehouse and transport operations by initiating the first ever coordination meeting. Monitoring and reporting of nationwide truck availability (daily) Shakey’s Pizza Asia Ventures Inc. (February 2017 - April 2017) Marketing Intern • • • • • Provided in depth analysis from raw data provided and prepared power point presentations in order to contribute to the improvement of the Shakey’s Supercard. Analyzed guest perception towards Shakey’s with the use of data analytics. Researched and analyzed competitors’ loyalty programs. Collaborated with my superiors and devoted myself to the Google Bulk Verification Project that led to 150+ Shakey’s locations being published online. Efficiently communicated with my team and managed well every detail to ensure the success of the Great British Escapade Promo. ACCOMPLISHMENT AND MEMBERSHIP • • • Dean’s Lister – 1st Semester of S.Y. 2016 – 2017 3rd place in the 4th Year ManTech Quiz Bee Member of the Association of Integrated Management Technology Students (AIMTECHS) SKILLS • • • • • • Can use Business Support System (BSS) Computer literate Great at working in diverse teams Collaborative and focused on accomplishing given tasks Strong leadership skills Ability to take initiative • • • Trainable Good at time prioritization Ability to work well under troubling situations SEMINARS ATTENDED • Franchising Convention held at DLSL Sentrum last January 29, 2014 • Grand Finance Convention 2014 held at DLSL, Sentrum last August 26, 2014 • ENTREPNOW: Business as a Platform for a New Venture Seminar held on November 15, 2016 CHARACTER REFERENCES • Jeffrey T. Cua ATM Center Head Philtrust Bank Mobile No.:- Email:- • Christopher W. Ching ATM Center Assistant Head Philtrust Bank Mobile No.:- Email:- • Raymart S. Tanchanco I.T. Systems Support II Philtrust Bank Telephone No.:- loc. 224 Email:- • Jacqueline A. Padolina Human Resources Manager Torres Technology Center Corp. (former HR Division Head at Shakey’s) Mobile No.:- Email:-