Glenn Ilul

Glenn MINSUAREZ ILUL EXECUTIVE ASSISTANT & CUSTOMER SERVICE ABOUT ME Executive Assistant and Customer Service professional skilled in client support, task coordination, and admin WORK EXPERIENCE Realstate Financial Manager REALPAGE INC- management. I use Google Handled tenant communications and resolved concerns Workspace and CRM tools to deliver promptly. Coordinated maintenance requests, repairs, and reliable, efficient support that keeps your business running smoothly. vendor services. Managed schedules, records, and property management systems. Tracked rent payments, prepared invoices, and monitored expenses. Supported property managers with reports and administrative task. CONTACT - Reservation Specialist WIPRO LIMITED- Oversees daily customer service operations by guiding and supporting team members in handling inquiries, resolving escalated issues, and ensuring service - excellence. Monitors performance metrics, provides coaching, and implements strategies to improve Cebu City, Philippines efficiency and customer satisfaction. Customer Service EDUCATION CONCENTRIX INC- Handles customer inquiries through calls, chat, and Basilan State College Bachelor of Arts in Political Science- email by providing accurate solutions and troubleshooting technical issues. Ensures customer satisfaction by resolving concerns efficiently and escalating complex cases when necessary. Skills Proficient in Google Workspace (Docs, Sheets, Drive, Calendar, Meet) Experienced in CRM tools (Salesforce, HubSpot, Zoho, Asana) Strong communication, problem-solving, and multitasking abilities.