Glenn S. Haron
Purok 7 Maligaya Balindog
Kidapawan City
Email:-Mobile:-
Work Experience
Subject matter expert/Product specialist | DotZero
July 2020 - December 2022
Product trainings
Agent Coaching
Handles agent inquiries
Managed google calendar
Managed chat and email queue
Facebook moderator
Handles Escalations
Managed technician's schedules and dispatch
Appointment Setter/Chat support | Ameeratel Inc.
August 2018 - February 2019
Handles chat inquiries
Arranged clinic visits
Lead generation
Email Support Team Leader | Qwest BPO Inc.
October 2015 - February 2018
Managed the team
Handle timesheets
Arranged/assigned email queue
Maintain client’s relation
Reporting
Quality assurance
Technical Support Professional | Convergys
March 2013 - August 2015
Handles technical inquiries and dispatch technicians
Email Escalation Support | Qualfon Philippines Inc.
June 2010 - January 2013
Handles email and escalations Technical Support
Education
-
University of Immaculate Conception Davao City
Computer Engineering
- (Shifted to Nursing)
Liceo de Cagayan University Cagayan de Oro City
Associate in Health Science Education (AHSE-
Bachelor of Science in Nursing (undergraduate)
Reference List
Mark Anthony Sipoy
Customer Service Manager-
Teache Queen Alcala
Operations Manager
Qwest BPO Inc-
Maria Leonida Margallo
Team Manager
Covergys Philippines-
Allan P. Labuanan Jr.
Supervisor
Qualfon Philippines Inc- /-
