GLENN M. GOMEZ
Current Address
B5 L10 Chelsea St.
Mission Hills Subd
San Roque, Antipolo Rizal
Email Address-
Contact Numbers
Home:-
Mobile:-
OBJECTIVE:
To be able to build strong relationships and alliances in the telecom industry, keep track on quality
stability while generating good margin routes and focus on under development destinations while giving an
excellent relationship between suppliers and customers.
EMPLOYMENT HISTORY:
Account Manager, September 2014 to July 2017, (A Home Based Work)
RICOCHET GLOBAL, Washington DC, USA
❖ Oversee all issues related to buying and selling voice international traffic.
❖ Oversee the management and liaison with all carriers interconnected with Ricochet Africa/Middle
East.
❖ Oversee all issues regarding local interconnections/regulatory affairs and special accounts.
❖ Overseeing timeous international settlements. Resolving of disputes
❖ Manage the teams responsible for New Business development, Account Management and Retail
calling cards
❖ Rate negotiations, market analysis, research, input in high level bilateral meetings, financial
reports and impact reports
❖ Responsibility included ALL regions: Americas, Europe, Africa, Middle East
❖ Accountable for the development of business plans and strategies to maximize and grow relevant
products’ revenue for Ricochet
❖ Coordinate with Regional Managers regarding the sale of these products in the market – based on
customer target rates.
❖ Accountable for optimal routing (in terms of pricing, quality and network utilization) of Ricochet
International traffic to worldwide transit centers for optimal traffic delivery.
❖ Develop and maintain network cost data associated with all international traffic routes by time of
day, technology and accounting method.
Carrier Relations Manager, March 2009 to Aug 2014, (A Home Based Work)
PHONETIME Networks, Miami, USA
❖ Manage the buying and selling relationship with international wholesale voice carriers.
❖ Responsible for reducing per minute international termination costs, while delivering preprescribed voice call quality.
❖ Role works with internal and external parties.
❖ Account Manage end-to-end commercial relationships with key international voice termination
partners
❖ Negotiate worldwide IDD termination rates from carrier partners connected to Phonetime to
deliver reduction in cost-per-minute
❖ Take ownership of a number of new supplier interconnections, business development
opportunities.
❖ Administrative duties related to rate sheets, contract, invoicing disputes etc.
❖ Responsible for delivering per cost saving for Phonetime international Voice traffic
❖ Bring International Voice suppliers to the development pipeline to support Phonetime’s growth
and strategy
❖ Keep all administrative carrier duties up to date, rates, contract, technical changes.
❖ Continuously seek new Accounts and Manage existing Customers by best services
❖ Participate in Major Telecom Conferences
Sales Manager, September 2004 to 2009, (A Home Based Work)
SYMPHONY TELECOMMUNICATIONS, Cape Town, South Africa
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Managing the day-to-day business of existing customer and supplier accounts.
Increasing revenue and margin through proactive trading.
Developing relationships with other carriers to leverage new business.
Daily reporting and analysis.
Working closely with other departments within Symphony to ensure that products are
continuously improving, remain competitive and meet customer requirements.
❖ Developing a strong understanding of the Telecoms market and Symphony's customer base to
enable participation in strategic planning.
Account Manager, November 2002 – August 2004
DANU TECHNOLOGY INCORPORATED, Alabang, Philippines
❖ Provides client base for Internet Services, Web designs and Software designs.
❖ Proactively find and develop new accounts, coordinating with the CEO, VP of Corporate
Development & Marketing, VP of Sales and Director of Sales.
❖ Customer research (cultivate leads) and cold calling (phone, internet).
❖ Develop forecasts and market projections.
❖ Travel to customer sites and tradeshows.
EDUCATIONAL BACKGROUND:
Bachelor of Science major Biology
De La Salle University, Dasmarinas, Cavite -)
CONFERENCE, SEMINARS & TRAININGS:
Asian Carriers Conference (ACC) Cebu, Philippines, Shangri-La Mactan Hotel -)
International Telecom Week (ITW), Washington DC, Mariotte Hotel -)
Effective Corporate Sales Strategies. The Enterprise Center, Makati (2001)
Ron Kaufmann Marketing Seminar. Shangri-La Hotel, Makati (2001)
COMPUTER & OTHER SKILLS:
• Virtual Assistant
- Responsible for providing, developing and maintaining efficient and confidential administrative support
to the principal of the business and the office manager
- Ensure assigned tasks are completed within specific time frame and with minimum number of errors or
omissions
- Maintenance of the CRM and ensuring all informations and reports using Microsoft office applications
including Word, Power Point and Excel.
- Management of Social media accounts platforms Facebook, Twitter, LinkedIn,Youtube)
- Basic website maintenance and blog management
• Data Encoder
- Insert customer and account data by inputting text based and numerical information from source ocuments
within time limits
- Compile, verify accuracy and sort information according to priorities to prepare source data for computer
entry
- Review data for deficiencies or errors, correct any incompatibilities if possible and check output
- Research and obtain further information for incomplete documents
- Apply data program techniques and procedures
- Generate reports, store completed work in designated locations and perform backup operations
- Scan documents and print files, when needed Keep information confidential
- Respond to queries for information and access relevant files
- Comply with data integrity and security policies
- Ensure proper use of office equipment and address any malfunctions
• Transcriptionist
- Listen to the recorded dictation of a doctor or other healthcare professional
- Transcribe and interpret the dictation into diagnostic test results, operative reports, referral letters, and
other documents
- Review and edit drafts prepared by speech recognition software, making sure that the transcription is
correct, complete, and has a consistent style
- Translate medical abbreviations and jargon into the appropriate long form
- Identify inconsistencies, errors, and missing information within a report that could compromise patient
care
- Follow up with the healthcare provider to ensure the accuracy of the reports
- Submit health records for physicians to approve
- Follow patient confidentiality guidelines and legal documentation requirements
- Enter medical reports into electronic health records systems
- Perform quality improvement audits
❖ In depth knowledge of internet-based technologies. Proficient in Windows 98/2000, Microsoft
Word, Excel, & Power Point,Autocad Good working knowledge of HTML4.0
PERSONAL INFORMATION:
Born on November 22 1978 in Manila, Philippines.
Proficient in English and Filipino. Has a valid driver’s license, with 8 years of driving experience. Interests:
Interior Design, music, various sports most. Basketball, Volleyball and Chess.
REFERENCES:
Available upon request
