Glenice Diaz

GLENICE DIAZ Phone - Email - Website www.glenicediaz.com PROFILE • • • A freelance graphic designer and illustrator with experience in visual arts, typography, and layout design with substantial knowledge in photography. Demonstrates proficiency in Adobe Creative suite (Photoshop, Illustrator and InDesign). Multitasker and detail-oriented with excellent time management skills and eagerness to learn new systems or software applications needed in performing the duties and tasks efficiently EXPERIENCE G RA P H I C D ES I G N E R / I L LU S T RATO R Freelance / December 2015 - Present • Works on various projects including illustration, digital art, visual design and calligraphy • Meets with clients to discuss potential project requirements and workflow for efficient and successful design execution • Responsible for innovative designs and develop graphic content for several businesses and clients to promote their events and overall branding BENEFITS CLAIM EXAMINER Great-West Life Assurance / October 2018 - March 2020 • Adjudicates dental claims while also reviewing and investigating in accordance with group policy contracts • Makes payment decisions by examining each claim and utilizing the provider resources to assess the validity of the submitted claims • Conducts telephone calls to dental service providers by clarifying and obtaining missing information to ensure accuracy of claim assessment Q UA L I T Y S P EC I A L I S T Optum Global Solutions / September 2015 - June 2018 • Received calls and provided expertise to customer service agents regarding clients’ health insurance policies by reviewing, investigating, and auditing medical inquiries to ensure that the information provided is consistent and accurate missing information to ensure accuracy of claim assessment • Responsible for all aspects of health quality assurance such as providing support and feedback, as well as citing several alternatives that the customer service agent may utilize during their conversation with clients GLENICE DIAZ EXPERIENCE CONTINUED L I V E N U R S E C H AT A D M I N I S T RATO R Optum Global Solutions / 2012 - 2015 • Provided health education and other medical resources in relation to patients’ clinical issues to promote better understanding of their health condition • Translated medical terminologies and jargons into a language that the patient will understand to increase patient participation in their treatment modalities E D U C AT I O N G RA P H I C C O M M U N I CAT I O N S Red River College / Winnipeg / Manitoba /- BAC H E LO R O F S C I E N C E I N N U R S I N G Sacred Heart College / Lucena / Philippines / 2005 - 2009 TRAININGS / INTERNSHIP I L LU S T RATO R | I N T E R N Ang Linya-Linya Enterprises Corp. / Manila / September 2020 E M P LOYA B I L I T Y S K I L L S T RA I N I N G Manitoba Start / Winnipeg / Manitoba / September 2018 G RA P H I C D ES I G N Philippine Center for Creative Imaging / Makati / Philippines / March - August 2018 S I T UAT I O N A L S E L F L E A D E R S H I P T RA I N I N G Optum Global Solutions / Taguig / Philippines / August 2016 L E A N T RA I N I N G Optum Global Solutions / Taguig / Philippines / November 2015