Glenda

Glenda Stamatelos Corporate Engagement Management at Australian Institute of Professional Pathways (AIPP)- Summary I have an absolute passion for excellent Client Service. It gives me great satisfaction to be able to assist someone, and to know that when they put the phone, down they are happy. I have been in the telemarketing /client Service industry for over 20 years. I started as a telemarketer and progressed toward management and then to National Telemarketing Manager for a stock market training company.I managed 6 different telemarketing call Centers nationally in South Africa for them. I took a break from call centres and client services when my twins were born. But the passion never ended. When the boys were 2 I started my own magazine with a monthly distribution of 20 000 copies. The magazine still exists. I sold it , You can view it here: www.momandi.co.za I have a passion for awesome customer service. I am the best at what I do. I am motivated to give my best at all times. Being in the Virtual environment has permitted me to work in places that were previously unattainable to me. I have worked as a virtual assistant in the UK, USA, AUS . Sometimes in all three countries on the same day! Absolutely amazing. Experience Corporate Engagement Management at Australian Institute of Professional Pathways (AIPP) July 2015 - Present (1 year 2 months) I assist to build, maintain and develop excellent client relations with Companies that Host Interns. As Corporate Engagement, I am the the main point of contact for these Companies. I am also responsible in developing long term relationships with existing clients and developing relationships with possible future clients. Telemarketing and Customer Service Consultant - Private Contractor at Telemarketing and Customer Service Consultant - Private Contractor March 2014 - Present (2 years 6 months) I am a virtual Telemarketing and Client services Agent. I Love my Job. I have been in this industry for almost 20 years and thrive on my success. Here is a few: Page1 "Glenda is an absolutely wonderful Outbounder. Her enthusiasm is infectious. She also has lots of experience that she brings to the table and she has the ability to consult on your campaign and let you know what works and what doesn't work. Her feedback is extremely valuable and she tracks absolutely everything. I highly recommend you use her on your project and I am sad that my project has finished and I am not able to continue working with Glenda." - David M, ResultsPoint Jan. 2015 - Feb. 2015 "Glenda is not just terrific on the phone and with sales prospects she is an asset to all areas of outbound phone marketing and a real problem solver. I couldn't be happier. Craig" - Craig I, Craig Sillitoe Photography Jun. 2014 - Dec. 2014 Great enthusiasm and persistence with the calls, an essential quality for a telemarketer. Always very open and easy to deal with. Great job, thank you Glenda. - Brad L, ActionCOACH "Glenda has been a great contributor to Outbounders.com internal operations .. She is not only skilled at sales and customer service, but she is passionate about finding solutions to problems, always thinking, always innovating. We have been very happy with our working relations and hope that they may continue long into the future." - James T, Global Sky VP of Sales and Marketing at Outbounders.com February 2014 - July 2014 (6 months) Develop plans and strategies for developing business and achieving the company’s sales goals Exceed customer expectations and contribute to a high level of customer satisfaction Manage key customer relationships and participate in closing strategic opportunities Client Services at Outbounders.com February 2014 - March 2014 (2 months) To lead and nurture the client services team to provide the very highest levels of client servicing. To build strong client relationships at the highest level. To help identify and convert new business opportunities Specifically: Page2 To develop best practice in client servicing and to run regular sessions with the client servicing team to share knowledge and experience To personally lead one or two Key Client Relationships. To seek and develop client development opportunities. To contribute to the process to win new business. What is being Said of my work here: Glenda has been a great contributor to Outbounders.com internal operations .. She is not only skilled at sales and customer service, but she is passionate about finding solutions to problems, always thinking, always innovating. We have been very happy with our working relations and hope that they may continue long into the future. - James T, Global Sky Head of training And Recruitment at Extraclients.com April 2013 - January 2014 (10 months) Responsibilities: Advertise for and Recruit telemarketers Orientation for New telemarketers. Ongoing training and Development. Equip staff with the knowledge, practical skills and motivation to carry out work-related tasks. New business Development Call Centre Manager at Discovery health January 1999 - October 2001 (2 years 10 months) Responsibilities Manage a Call Center Evaluate staff performance Train where necessary Assist with clients that a call center consultant was unable to manage National Telemarketing Training Manager at Progressive systems college January 1995 - December 1998 (4 years) Responsibilities: Advertising, interviewing and recruiting staff for all branches To visit the 6 branches nationally. Group telemarketing training sessions. Individual training sessions. Evaluation of and assessment of telemarketing calls. Set up internal competitions between the branches . Page3 Languages Afrikaans English (Native or bilingual proficiency) (Native or bilingual proficiency) Skills & Expertise Professional Telemarketer Call Centers Cold Calling Experience Project Management Sales Management Sales Rep Training Marketing Market Research Sales Employee Training Training Team Building Goal-oriented individual with strong leadership capabilities Direct Sales CRM Customer Satisfaction Recruiting Telemarketing Strategy Management Outsourcing New Business Development Customer Service Performance Management Advertising Interviews Customer Experience Lead Generation Workforce Management Start-ups Outbound Marketing Coaching Sales Operations Account Management Customer Relationship Management (CRM) Page4 Education Damlin Public Relations Diploma, Public Relations/Image Management, 1989 - 1991 Grade: Diploma Girls High Potchefstroom 1984 - 1988 Page5 Glenda Stamatelos Corporate Engagement Management at Australian Institute of Professional Pathways (AIPP)- Contact Glenda on LinkedIn Page6