Savanne, Wotten Waven
Commonwealth of Dominica
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GLENDA WALTER-MONDESIRE
WORK EXPERIENCE
Elevation Connect, Roseau, Dominica — Sola & Skillstorm Phone Agent
November 2023 - to Current
● Make manual outbound calls to book tours and calls for suite rentals
and take inbound calls for the same company to deal with sales
inquiries, technical difficulties and complaints
● Handle an auto dialer to book calls for a Hiring Agency
Upwork Freelancer — Digital Content Creator/Social Media Manager with
various clients, all part-time/contract based
September 2020 - to Present
● Managed social media accounts, website blogs and email newsletters
● Conducted research via online search engines and local resources
● Content creation, video and audio podcast editing, graphic design and
image editing
● Ghostwriting for social media and other platforms
Lands and Survey, Government of Dominica — Draughtsman
June 2015 - to May 2022
● Created cadastral and topographic plans of land in Dominica
● Mainly used the Foresight application, with some use of AutoCAD
Clear Harbour, Dominica — Customer Account Executive
October 2009 - May 2012
● Provided simple explanation of bills and customer account
information in an inbound call center
● Increased company revenue by matching existing and potential
customers with the proper services for their needs and budgets
● Provided technical support for cable service systems
EDUCATION
Dominica State College — Associate’s Degree in Building and Civil
Engineering
September 2006 - June 2008
● Student Representative for the Building and Civil Engineering Class
● Technician Diploma in Construction – Theory in 2008 City and
Guilds Examinations (2 Distinctions, 3 Credits, and 2 Passes)
Dominica Grammar School — Secondary school graduate
September 2001 - June 2006
● Prefect for 5th year
● Awarded Certificate for Successful completion of Computer Science
Course
● 9 CXC subjects (4 1s, 4 2s, and a 3)
AWARDS
● Scholarship from the Government of the Commonwealth of Dominica
to pursue secondary school studies at the Dominica Grammar School
● Scholarship from the Rotary Club of Dominica to continue studies at
the Dominica State College
● Inbound Marketing Certified by Hubspot Academy
SKILLS
● Clear verbal and written communication
● Customer Service (in both phone and digital environments)
● Adaptability
● Time Management
● Juggling multiple responsibilities
● Problem-Solving
● Attention to Detail
● Creativity
● Patience
● Interpersonal Skills
● Cultural Sensitivity (through working with international clients and in
diverse work environments)
REFERENCES
● Mr. Marvin Andrew
Supervisor, Courts Dominica
Castle Comfort, Dominica-
● Mrs. Satya Albert-Joseph
Secretary - Dominica Grammar School
Salisbury, Dominica-
● Mr. Gifford Walsh
State Lands Officer - Lands and Surveys Division
Ministry of Housing and Urban Development
Bath Estate, Dominica-
