Glenda Tavas-Palada

GLENDA PACDAAN TAVAS - PALADA City Address: KC 112 Jade Alley, Cruz, La Trinidad, Benguet Home Address: Pakpakitan, Madaymen, Kibungan, Benguet Contact Number:- E-mail Address: glendaHYPERLINK "mailto-0609@HYPERLINK "mailto-gmailHYPERLINK "mailto-.HYPERLINK "mailto-com Skype Username: glendaHYPERLINK "mailto-0609@HYPERLINK "mailto-gmailHYPERLINK "mailto-.HYPERLINK "mailto-com PERSONAL INFORMATION Nickname: Glenda Civil Status: Married Birthdate: June 06, 1989 Birthplace: Buguias, Benguet Ethnicity:Kankaney – Igorot Citizenship: Filipino WORK EXPERIENCE: Part time English Tutor 51Talk February 2017 – present IHG Voice Specialist from December 2015 - present Seasonal Team Manager from February 2015 - November 2015 Reservation Sales Specialist from May 2012 - January 2015 InterContinental Hotels Group, SC Reservations Camp John hay, Baguio City May 2012 - present Processes hotel reservations including cancellations and modifications of existing reservations for all IHG hotels like Holiday Inn, Holiday Inn Express and Crowne Plaza worldwide. Deals with guest inquiries in a professional manner and assists guests in finding hotel accommodation that would be suitable for their needs based on the reason of their travel. When I was a seasonal team manager, I provided supervision to a team of specialists in order to ensure adherence to Performance Management and Quality Control processes and procedures, with the overall aim of achieving key center targets. Service Crew McDonald's Centermall Baguio City February 4, 2011 - April 15, 2011 Student Assistant Saint Louis University School Year 2010 - 2011 Customer Service Representative SITEL Baguio EPZA Compound Loakan Rd., Baguio City September 2008 - December 2009 Acted like bank's customer service representative, answered phone calls and listened to customer's question and concerns about the banks debit card products and properly refer concern to the right department if needed. Processed refunds for customers whose debit card went overdraft because of excessive card authorization holds. EDUCATIONAL BACKGROUND Bachelor or Laws and Litigation Saint Louis University, Baguio City, Philippines August 2016 - present Master of Science in Business Administration Saint Louis University, Baguio City, Philippines June 2014 - December 2014 Bachelor of Science in Business Administration major in Human Resource Development Management Saint Louis University, Baguio City, Philippines June 2008 - March 2012 PESONAL SKILLS Interpersonal skills Good oral and written communication skills Fast Learner Open to feedback Flexible and able to multi-task Values teamwork Can work alone or with a group Good Computer skills: MS Office and Internet applications TRAININGS AND CERTIFICATIONS Harvard Manage Mentor Certifications for the following courses: Stress Management Time Management Coaching Change Management Team Management Hiring Presentation Skills MOOC Brilliant Conversation - Four weeks of interactive training via live webinar about making the most of every conversation. Leading Others The IHG Leadership Academy Completed a training program designed for team managers handling a team to be able to ensure specialists are living the Winning Ways of IHG namely Being Brand hearted, Leading and Developing People and Performance, Driving Results, Working Collaboratively, Thinking Ahead and Championing Change which are the leadership competencies of IHG. CHARACTER REFERENCES Ms. Christy Ngannoy Customer Service Representative Software Projects- Ms. Emily Tampoa Team Manager IHG-