Glenda DaCosta

Glenda Da Costa _____________________________________________________________________________________ My goal is to provide great customer service effectively and efficiently and also to aid in the growth of your establishment. Experience: Credit Consultants Association Dec 2018 - Dec 2019 Chat/phone/email support for current and prospective credit repair specialists. Data entry Proofreading and editing website information and articles. Update and resolve order issues Tier 1 technical support Online Chat Representative - Dating site - Online Feb 2018 - Dec 2018 Engage clients in conversation to bring continuous traffic to the website update client portfolio Update Player portfolio Real Estate Skip Tracer - KWCommercials - online Oct 2017- Feb 2018 Update database with correct client information Call and verify client info Locate and verify client need for houses Online Chat Representative - Yaya Creations - online April 2017- present Answer customer questions and queries on products Reply to email inquiries about orders and products Call customer per billing/shipping issues Call customer to complete order Research and resolve product errors etc Virtual Assistant/Appointment Setter | Digital Altitude/7figure sales training - Online September 2016 - April 2017 Call and book appointments Update calendar as needed Liaise between clients and Coach in order to reach desired results. Update CRM Send and reply to clients via email as needed. Social Media Manager/Virtual Assistant | Motigram - Online October 2016 - February 2017 Implement a social media strategy Manage social media sites Engages and monitor customer issues Searches for news/articles to post Implements social media campaigns Manages social media campaigns Write blog articles Monitors internet for brand related topics of conversation Xerox: Sept 2015 - june 2016 Senior Customer Service Rep. Handling the ticketing system Troubleshooting xerox printers Placing orders Provide exceptional Customer Service in a timely manner. Creating tickets and handling them to completion Café Blue: April 10th - july 2015 Supervisor Merchandise requisition Drive team performance to meet sales goals. Employee evaluation Weekly lodgment Take orders while providing great a worthwhile experience. Hold employees accountable etc, but are not limited to Staff Schedule. Global Gateway Solutions: Sept 2013 – Feb 2015 Instant Chat Supervisor Drive Team Performance to provide consistently outstanding Customer Experience. Provide floor support for new hire training and new process rollouts. Assist in increasing the effectiveness of existing employees. Participating in evaluation and assessments. Coach and develop 15 representatives to address specific areas of focus/performance. Accent LTD: Oct 2012 – Sept 2013 Engagement Specialist Take orders for customers. Research and resolve customer’s issues. Provide exceptional Customer Service in a timely manner. Upsell product and services. Alliance One Inc: Sept 2010 – Jun 2012 Customer Service Supervisor Coach and develop a group of 10 agents. Conduct a root cause analysis to discover the reason for low performance then implement methods and tactics to eradicate behaviors and promote production. Create and present spreadsheets to document findings for coaching sessions. Weekly payroll. Education Y.E.S (Youth Enhancement Service) Mar 2008 – Sept 2008 NVQ-J Front Office Agent Level 2 Team Jamaica Certificate Award of Excellence Donald Quarrie High Sept 2006 – July 2006 CXC English A Social Studies Food and Nutrition Human & Social Biology Information Technology Principles of Business Rusea’s High Sept 2001 – July 2004 Hobbies Reading Writing poetry Browsing the web Communicating with others. Reference Available upon request.