Glen Thomas Gayanilo

GLEN THOMAS GAYANILO EDUCATIONAL ATTAINMENT BS in Development Communication Major in Development Journalism Xavier University – Ateneo de Cagayan- SKILLS      Insurance Quoting and Renewals Social Media Management Amazon Business (Product Research, Niche Research, Product Listing) Training and Management Customer Service RELATED EXPERIENCES Renewals Account Officer Chrysalis Insurance Agency – Costa Mesa, California, USA 2018 - Present • Quotes quality and comprehensive insurance packages to new and existing clients • Evaluates acceptability of risks based on condition of properties and underwriting guidelines of insurance carriers • Issues insurance certificates and documents as required by the operations and transactions of clients’ businesses • Provides insurance advise to clients and agents • Manages and reviews the outputs of the quoting team to make sure accurate insurance quotes are delivered to agents and clients in a timely fashion • Conducts insurance trainings on new hires Product Researcher AMLEASH – New York, USA 2022 (Part-time only) • Find products according to a set criterion based on price, sales rank, number of sellers, quality of listing, etc. • Research contact information and websites of product manufacturers • List product details on a spreadsheet Customer Relations Supervisor Toyota Cagayan de Oro City/Toyota Zamboanga City - Cagayan de Oro City, Philippines 2015 - 2017 • Oversaw customer relations operations to ensure excellent dealer customer service performance • Created and managed kaizen projects and action plans for operations-related concerns • Managed social media accounts for marketing and customer support • Resolved customer complaints in sales and service • Reviewed all reports of subordinates to ensure correctness of data • Designed customer relationship management activities for marketing and customer retention • Enforced standardized systems and internal controls • Conducted customer service trainings and cross trainings Customer Relations Officer – Vehicle Sales Toyota Cagayan de Oro, Inc - Cagayan de Oro City, Philippines 2014 - 2015 • Assisted clients who purchased new vehicles to ensure sales satisfaction • Distributed and explained after-sales discount perks and services • Ensured compliance to the head office’s standard operating procedures • Investigated and resolved sales-related customer complaints and concerns • Maintained customer information for accurate database management • Prepared and submitted daily and monthly reports to head office Team Member Development Staff Toyota Cagayan de Oro, Inc - Cagayan de Oro City, Philippines 2013 - 2014 • Conducted corporate trainings and organized company events • Designed training modules through training needs analysis • Maintained training records of co-employees and prepared training-related reports • Monitored internal customer service performance of teams and supervisors through evaluation tools • Administered the team members’ monthly proficiency exam and suggestions Customer Service Associate Stream Global Services - Cebu City, Philippines 2013 • Answered inbound calls from American customers of Sirius Satellite Radios • Resolved billing disputes and account concerns in a timely manner • Provided technical support for radio troubleshooting • Sold Sirius Satellite Radios • Maintained a high scorecard by providing quality customer support and meeting sales targets Customer Service Associate Convergys Corporation - Cebu City, Philippines 2012 - 2013 • Answered inbound calls from American customers of Sprint Mobile • Resolved billing disputes and account concerns in a timely manner • Provided technical support for mobile phone troubleshooting • Upsold Sprint Mobile products and promos • Maintained a high scorecard through providing quality customer support SEMINARS ATTENDED Online Trainings/Webinars  Filipino Virtual Assistance Freelancing Course by Julmar Grace Locsin of FVA (12 hours)  Make Money: The Complete Shopify Aliexpress Dropship by Tim Sharp (5.5 hours)  Social Media University by Rachel Penderson (2 hours)  Digital Marketing by Shaw Academy (10 hours)  Facebook Ads Crash Course by Tim Sharp (2.5 hours)  How to Start an Ecommerce Business in 2020 by CJ Cajoles – OFF University (20 hours)  Amazon Seller VA Masterclass by Amazon Nation (15 hours)