Glen Paumig

G|P GLEN PAUMIG ROCKSTAR VIRTUAL ASSISTANT FREELANCE BOOKKEEPER & XERO CERTIFIED ADVISOR EXPERIENCE My goal is to secure a challenging position where I could get ample opportunities to utilize my talent, knowledge and professional skills for the growth of the organization and for the steady development and advancement of my career. I am an experienced Professional Virtual Assistant with welldeveloped skills. I've had experience from different fields and lines of business -from Technical Support to Admin Support, Accounting Assistant to Credit Specialist. I am highly organized and good at prioritizing tasks, and make sound decisions quickly while maintaining a focus on the bottom line. I have a keen eye for details and accuracy. I have strong interpersonal skills and particularly adept at communicating with clarity and diplomacy to individuals from diverse cultural and organizational backgrounds. May 19, 1988 Tagbilaran City, Bohol Philippines 6300 - --glen.paumig NOV 2017 – PRESENT / Freelance Bookkeeper Accounting / Bookkeeping  Accounts Payable / Accounts Receivable  Issuing Invoices, Credit Memos, Journal Entry  Book & Bank Reconciliation  Credit Card & 3rd Party Network (i.e. PayPal, Payoneer, etc.)  Payroll Segmentation from payroll software (Justworks, ADP, Gusto, etc.)  Financial Reporting (P&L, Balance Sheet, Forecasting & Budget Management) Taxation (US)  Worked with C Corp (1120), S Corp (1120S), SMLLC/LLC/LLP (1065)  Depth understanding of Depreciation & Amortization, R&D Credit, etc SEPT 2014 – OCT 2017 / OneClickRoot.com (Round the clock) Android Technician  Evaluated rootable android devices  Perform remote rooting via GoToAssist / Teamviewer  Remote assistance (Unbrick / Reflash / Reroot / Fixes)  Apps Installation  Data Recovery / Debloating APR 2014 – AUG 2015 / OX Group International (Sydney, AU 8AM – 5PM) Executive Assistant  Prepare Agendas for weekly meetings  Create contacts from business cards & Document Filing  Create / Amend Office documents in Word & Excel  Manage Meeting Calendar for Weekly meetings  Register for Tradeshows, Conferences, events etc.  Preparation of various HR Docs and induction, PowerPoint presentation for weekly meetings, etc.  Excel spreadsheet for item uploads & price comparison on head office submissions  Internet Research subjects / items / pricing / quotes etc.  Travel management – flights, rental cars, accommodation Accounts Payable / Receivable  Receive and verify invoices and requisitions for goods and services  Verify that transactions comply with financial policies and procedures  Prepare batches of invoices for data entry  Enter invoices for payment  Prepare the weekly payment run  Provide finance administrative support such as filing all accounts payable documentation to the correct supplier record.  Check and verify receipts against Managing Director before passing on for approval  Ensure that all accounts payable contact details are maintained accurately  Perform other duties as required by management from time to time.  Bank Reconciliation / Memorized Transactions / Journal Entry  Debtor Collection Call  Reconcile Customers / Clients Account  Response to Customers / Clients Queries (Phone Calls & Emails) DEC 2012 – MAR 2014 / Convergys Philippines Inc. (Sprint USA 10AM – 6PM EST) Customer Service Department  Handle general concerns  Assist technical issues, programming, and basic troubleshooting  Handle billing issues and complaints PROFESSIONAL SKILLS Telesales Department  Initiate credit check for approval of new account and new line of service  Assist for opening new account and new line of service Retention Department XERO (Xero Certified)   Intuit ProConnet Tax Online MS Excel / CVS MS Word / PowerPoint Intuit QuickBooks GSuite (GSheet, GDoc, etc) OCT 2012 – DEC 2012 / VCustomer Philippines (Project base – UK 7PM – 3AM MAN) Sales Representative  Sales Representative for Express Gift Online Shopping, based in UK  Take orders, upselling Warranty & Insurances APR 2010 – SEPT 2012 / Supportsave Solutions Inc (US Based 9AM – 5PM EST) Loan Specialists (LoanXM)  Initiate and Evaluate Credit Check  Verify customers monthly income through their Checking Account (Bank Conference Call)  Identify / evaluate credits and debits on bank statement  Background check prior to loan approval (Calling references and Checking red flags) Credit Adviser (CallCreditRX)      PERSONAL SKILLS   Communication / Comprehension Technical Literacy Analytical / Critical Thinking Versatility / Flexibility Organisational / Efficiency Keen Eye / Accuracy Ethical / Trustworthy Intuitive / Creative / Resourceful Assist customers who wanted to cancel accounts by evaluating the reason for cancellation Work with customers by providing solutions and options that works best for their accounts  Handle Inbound / Outbound Calls and Emails Call customers to get them to enrol for a Credit Repair Program (Sales) Evaluate Credit Report for Negative Items (Negative Accounts) Discuss and Educate customers the status of their credit standing Counselling on how to manage Utility and Personal Bills, Credit Cards and Bank Accounts, Loans and Mortgages, Judgments and Tax Liens Dispute Negative items on the credit report in behalf of the customers by sending dispute letters and proper documentation from creditor. Creating customized dispute letters to major Credit Bureau in USA (Equifax, Experian & TransUnion) Evaluate Updated Credit Report after 30 days of disputing. MAY 2007 – NOV 2010 / Phillip Morris Inc (Dranix Distributions) Sales/Promo Representative  Field Sales (Handled South and Central Bohol)  Stock Inventory and Audit  Quality Control EDUCATIONAL BACKGROUND COLLEGE Holy Name University (2 Years - Undergraduate) Lesage St, Tagbilaran City, Bohol BSHSM-HRM 2005 – 2007 HIGH SCHOOL Holy Name University Janssen Heights, Dampas District, Tagbilaran City, Bohol- PRIMARY Mansasa Elementary School Mansasa District, Tagbilaran City- Xero Advisor Certified Glen Paumig This certifies that the above person has successfully completed and passed the Xero Advisor Certification program. Expiry date: 29 December 2018 AMY VETTER Global Vice President, Education