Gleb Sharkunov
Sr. Datacenter Operations Engineer
Sofia, Bulgaria--
Experience
Sr. Datacenter Operations Engineer at VMware
May 2013 - Present (3 years 8 months)
R&D Labs design and architecture. Network, storage, server configuration.
Streetview Field repair & Manufacturing Technician at Adecco Bulgaria
February 2013 - April 2013 (3 months)
Network Engineer at Kedhlow Ltd
November 2011 - November 2012 (1 year 1 month)
Provide network and other support for big gambling companies as well as small businesses.
IT Support Springboard Project Manager Assistant at GalaCoral
2012 - 2012 (less than a year)
Assisted implementing the Springboard project (IT).
UC Engineer at 2010- Sutherland Global Services. Cisco Project
September 2011 - November 2011 (3 months) Cisco
UC500 VOIP System series support.
Providing technical support over the phone or email or WebEx for Cisco Small
business clients and Partners.
Receiving and resolving complex issues and meeting customer needs
Working with other people to solve problems and enhance future products
Using debugging tools and lab simulations to analyze problems and identify solutions
Designing SMB networks
Keeping up-to-date with new technology products in order to provide support as soon
as they are launched in the market
Pre-selling and up-selling, customer consultation on client products
Sr. Network Engineer at Sutherland Global Services
August 2010 - November 2011 (1 year 4 months)
Providing technical support over the phone or email or WebEx for Cisco Small business
clients and Partners.
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Receiving and resolving complex issues and meeting customer needs
Working with other people to solve problems and enhance future products
Using debugging tools and lab simulations to analyze problems and identify solutions
Designing SMB networks
Keeping up-to-date with new technology products in order to provide support as soon as
they are launched in the market
Pre-selling and up-selling, customer consultation on client products
Technical Support at-k
November 2008 - July 2010 (1 year 9 months)
60k AVG project.
Responsibilities:
Providing technical support over the phone or email for AVG Antivirus.
Troubleshooting software and hardware issues.
Remote virus removal
Keeping ticket records up-to-date (Genesys, SalesForce)
Analyze Log file.
Technical Manager at- The Laptopshop Ltd
October 2006 - November 2008 (2 years 2 months) The
Laptopshop Ltd. Laptop Retail company.
Leading the team of technicians so to provide The Best service to our clients and partners
Paying attention to the tiniest details to ensure smooth company operation
Responsibilities:
· Computer service/repairs (Full Hardware/Software support: Installing OS's
Antivirus, Firewall, Office software; Hardware Upgrades, Parts replacement in
Desktops and Laptops; Installing Printers, Faxes for home and office use - networked
and for single users (HP Canon Epson Brother))
· Building / Configuring and Customizing Laptops / Desktops
· Providing end-user support via email / telephone / Remote Terminal / VNC
·
Provide direct support for desktops, laptops and user access to company network and
applications both on the network and remotely (Windows Server 2003 small Business
centralized network, 50 members of staff) Maintaining Company server and
workstations as well as tills (HiPOS POS software with main database on the server)
GoogleApps as E-Mail and Intranet solution.
·
· Migration Windows 2000/XP to Windows Vista(Business/Ultimate) and office 2000/
xp/OpenOffice to Office 2007
· Linux Support
· Data Backup: Monthly data backups of the server and workstations mainly using
Acronis True Image and Symantec Ghost (v.9/10)
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· Company Server Management Local and Remote (Remote Terminal Service)
· Purchasing IT Server Hardware for company network
· Provide direct support for company resources and applications
· Provide direct support for The Laptopshop Ltd. office/stores relocation and
expansions
· Full support of HiPOS POS system/ Stock management Software
· Interact with customers to provide information in response to inquiries about
products or services and to handle and resolve complaints
Security Officer at- Secureway Ltd. (Ireland)
March 2006 - July 2006 (5 months)
Make sure that the site is safe. Protect Staff from aggressive patients. Calm down aggressive individuals (with
or without physical contact).
Technical and Sales Supervisor at Uusprogam OU
January 2004 - March 2006 (2 years 3 months)
UUS Programm OU Internet Service Provider Company
Responsibilities:
Computer service/repairs (Full Hardware/Software support)
Building / Configuring and Customizing Laptops and Desktops
Computer service/repairs (Full Hardware/Software support: Installing OS's
Antivirus, Firewall, Office software; Hardware Upgrades, Parts replacement
in Desktops and Laptops; Installing Printers, Faxes for home and office use
networked and for single users (HP Canon Epson Brother))
Order Management
Invoicing
Sales
Training staff to ensure smooth and efficient operation of the department and
Volunteer Experience
VMware Bulgaria
October 2015
Donating computers to schools in small Bulgarian villages.
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Publications
Blog
Authors: Gleb Sharkunov
Certifications
CCNA
CCNA VOICE
VMware VCP-DCV
VMware License--BC75-CBE5A8203A58 December 2015 to December 2017
ITIL® Foundation Certificate in IT Service Management
License GR-GS October 2014
Languages
Russian
English
Bulgarian
Estonian
Skills & Expertise
CCNA
CCNA Voice
Operating Systems
Cisco Technologies
VPN
Firewalls
Network Security
Cisco IOS
Network Administration
TCP/IP
DNS
Security
VMware
Routing
Microsoft Exchange
Windows Server
Server-
F5 BigIP
DHCP
Linux
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Red Hat Linux
Linux Server
Linux Desktop
Microsoft Office
ESXi
Iptables
Apache 2
Fedora Debian
WiFi uc500 Sales
Management
IT Management
Antivirus
Troubleshooting
Networking
Servers
Active Directory
Technical Support
Management
HP Products
ITIL
Education- Tallinn Technical University
Bachelor's degree, Mathematics Computer Engineering, 2004 - 2006
Tartu University
Bachelor's degree, Landscape Design, 2001 - 2003
Tallinna Tehnikaülikool
Engineer’s Degree, System Administration, 2000 - 2001
Johvi Vene Gumnaasium
1997 - 2000
· High
Mathematics
· Computer Engineering
Gleb Sharkunov
Virtualization all the way!-
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1 person has recommended Gleb
"Gleb was one of the most dedicated professionals through his work at The Laptopshop. Gleb has a wealth of
technical experience and expertise Gleb is a perfectly organized, goal oriented, efficient and detail oriented
colleague. Careful employee. Gleb never refuses you when you ask him for help."
— Mark Morgan, managed Gleb at- The Laptopshop Ltd
Contact Gleb on LinkedIn
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