Glaiza Ann B.
Mahinay
Customer Service Representative/
Online English Teacher/ Appointment
Setter/ Credit Repair Specialist
Profile
Blk. 9 Lot 16
Miramar subd.
Zone 15 Talisay
City Negros
Occidental 6115
Philippines
-
Boochao1990@g
mail.com
Skype:
live:boochao1990
Customer service representative with 5 years'
experience in some BPO companies and an extensive
range of skills including Time management and
Communication.
Strongly focused, with the ability to complete tasks
accurately in a fast-paced environment with conflicting
deadlines.
*Motivated
*Productive
*Result-oriented
*Ambitious
*Self-directed
*Talented
*Energetic
*Flexible
*Multi-task-oriented
*Hardworking
*Committed
*Organized
Experience
Virtual Workers
*Credit Repair Specialist
Virtual Bridge PH/ Outbound Sales Agent
*Health Insurance
*Google Map Listing
*Medicare
*Real Estate
AJMP- Bacolod City/ Online Teacher
July 22, 2019- March 3, 2020
Paid close attention to student’s concerns and
addressed their queries and achieved an exceptional
level of teaching
Manage training calendar and schedules for over 8
students and 42 courses
Mentored and tutored individuals’ students struggling
to understand lecture objectives
Attended workshops on learning goals, classroom
management, student motivation, and engaging
learning activities.
Clearly communicated objectives for all lessons, units
and projects to student’s
iQor Talisay Customer service representative (chat and voice)
October 2016 to March 2019
Monitored compliance risk while adhering to safety
protocol
Developed customer service improvement initiatives to
decrease customer wait times.
Adhered to all company policies procedures and safety
standards.
Utilized basic sales strategy to engage customers and
presents solutions to suit individual needs.
Modified and refined offerings and operational practices
to meet changing customer requirements.
Telephilippines, Inc. (Teleperformance Bacolod) Sales Representative
August 2015- February 2016
processed invoices and billed renewed invoices to
clients.
Communicated with and supported sales, marketing,
and administrative teams.
Provided elevated customer experience to generate a
loyal client.
Demonstrated dedication to continuously improving
sales abilities and product knowledge.
Assisted customer promptly and politely, in person and
via telephone.
Developed reputation as an efficient service provider
with high levels of accuracy.
Education
University of St. La salle Bacolod
2009- Undergraduate
*BS-Education
A member of student counsel
English Club Member
SKILLS
Time Management Skills
Problem Resolution
Communication
Customer Service
Character Reference
Elsa Jun Lajo
iQor Team Leader/ Supervisor-
Christy Fungo
iQor Team Mate-April Joy Pane
AJMP- Bacolod City/ Manager-
