Gladys Sanchez Telebrico

GLADYS S. TELEBRICO QUALIFICATION SUMMARY CONTACT --Nabunturan Davao de Oro, Philippines SKILLS Order Fulfillment Inbound and Outbound Calling Offer and process refund, replacement etc. Cold Calling Live chat support Multi-tasking Energetic work ethic Goal Oriented EDUCATION University of Mindanao Tagum Campus Bachelor of Arts - Liberal Arts and Sciences October 2019 Passed the Licensure Examination for Teachers Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Resolved customer concerns such as status inquiries and returns for a full refund using effective communication and providing step-by-step solutions through live chat/calls, and email. WORK EXPERIENCES Siblings International Business Solutions (SiBS) Customer Service Representative vidaXL E-commerce March 2021 - Jan 2023 Provided primary customer support to internal and external customers. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Updated account information to maintain customer records. Offered advice and assistance to customers, paying attention to special needs or wants. Responded to customer requests for products, services, and company information. MedRecords ( storage facility ) Responded to customer requests, offering excellent support and tailoring recommendations to address needs. Educated customers about billing, payment processing, and support policies and procedures. Assist older patients to fill out the form to process of transferring records Informing the patients about the location of their medical records. December 2022 Remote Work Experience CHARACTER REFERENCE Genevieve M. Cenon ( Supervisor ) The Siblings Solutions - Regine U. Sarco (Product Specific Trainer ) The Siblings Solutions - Aradana P. Ortega ( Foundation Skills Trainer ) The Siblings Solutions - Versatel ( Lead Generation Specialist) February 2023 - Aug 2023 Call prospect and ask if they are currently have or not have health insurance Persuade the prospect about the insurances that we are selling I briefly explained the nature of the call Produces 5–10 leads per week. Farmers ( Auto Insurances ) August 2023 - February 2023 Outbound calls to car owners I asked if they had the vehicle we have on file Briefly explain the reason why we are calling Verify all the information Transfer them to the live agent