Gladys S. Oñaza

Hi, I’m Gladys Oñaza—a freelance Virtual Assistant with a solid background in administrative work, customer service, and real estate support. Over the years, I’ve developed a strong set of practical skills that allow me to help businesses stay organized, efficient, and connected with their clients.

I specialize in administrative tasks such as data entry, document preparation, calendar and email management, and maintaining well-organized digital files using tools like Google Drive and Dropbox. I’m comfortable working with minimal supervision and always make sure the little details don’t slip through the cracks.

In the real estate space, I’ve done everything from skip tracing to cold calling, and I’m familiar with filling out lead sheets for both buyers and sellers. I help agents keep their CRMs up to date, manage follow-ups, and stay on top of digital marketing efforts. I’ve also handled social media basics to keep their online presence active and professional.

My background in customer service really shaped how I approach communication and problem-solving. I’ve managed high volumes of calls, assisted with customer concerns, and always aim to make each interaction smooth and positive. I’ve learned how to stay calm under pressure and get to the root of a problem quickly so things don’t get dragged out.

Earlier in my career, I worked in tenant relations at a large mall, where I handled everything from coordinating store construction schedules to ensuring tenants followed regulations. It taught me how to juggle multiple tasks, communicate clearly, and keep operations running smoothly.

I’m confident using tools like:

• Google Workspace (Docs, Sheets, Calendar)
• Microsoft Office
• Dropbox
• CRM software
• Social media platforms like Facebook and Instagram

I pride myself on being reliable, flexible, and easy to work with. My goal is always to make your day easier—whether that means handling routine admin work, helping manage clients, or just keeping things organized behind the scenes.

If you’re looking for someone who can jump in, learn quickly, and provide dependable support, I’d love to be part of your team.