Gladys Rocha Sevilla

I have over 10 years of experience in Customer Service assisting U.S. customers. I've been trained at a large Call Center in Nicaragua.

I can provide Customer Service Support via chat, e-mail and over the phone. At the same time, I have experience in Data Entry and knowledge regarding financial and banking information.

I have given support to banks, credit card companies, credit bureaus, cellphone services, makeup companies, optical stores, and shear sharpening business. 

Throughout the years of my experience as a Customer Service Agent, I have built the essential skills to quality customer services, such as patience, attentiveness, positive attitude, empathy, calmness, and promptitude. I am always willing to learn and fully familiarize myself with the product in order to provide the best possible support to customers. I’ll get the job done within the stipulated deadline.

I am a full-time freelancer and can work in U.S. business hours.