Gladys Perez

I am dedicated, reliable and a quick learner. I can work and learn with less supervision.

I have been working in the BPO industry for more than four years now. I supported a Telco Account and covered all customer inquiries from Billing, Sales to Technical Support. I can quickly learn new tools and I can adapt easily. I HAVE a 96% ADVANCED ENGLISH MASTERY.

I was a Training Assistant and I have handled Product Training, Call Handling Skills Training, Communication Skills Training, Quality Check and Extracting Reports/Statistics. 

I was also a Real Estate VA who was responsible for Prospecting, Lead Generation, Cold Calling, Setting and Organizing Appointments, Scraping, Reporting daily tasks, Manage new team member, Customer Relationship Management, Spreadsheet Creation and Management, Managing and Organizing Agreements or Contracts, Creating Letters or Emails and Online Marketing Tasks.

I was also an Online English Tutor and Transcriptionist. 

RESUME: https://drive.google.com/file/d/1in30eREk8rYLq5EkQxYuHQQM-ojG44Eg/view?usp=drivesdk

SAMPLE RECORDING:

 https://drive.google.com/file/d/1fnF8PMgSMfX37SUlbiuzdvUOE0cay-YN/view?usp=sharing

ENGLISH MASTERY: https://drive.google.com/file/d/1yHpF4lcYW_bo9ouwOw7Tn-5hCWVbdsYt/view?usp=sharing

PC Specs: https://drive.google.com/file/d/1dmU0i26NaPKdgYy2ZcwMJFK3cKKGL2mK/view?usp=sharing

Speedtest: https://drive.google.com/file/d/1zND2UEzBT8WAt4yUbLYrzvuZXNwv2Q1e/view?usp=sharing