Gladys Ogwu

I help businesses deliver outstanding customer experiences and stay organized through exceptional Customer Support and Virtual Assistance with the added benefit of Airbnb Co-Hosting expertise for short-term rental owners.

For over 5 years, I’ve worked with startups, growing businesses, and busy professionals, providing reliable support that saves them valuable time while ensuring their customers and guests feel valued. My goal is simple: to help you focus on growth while I take care of the details.

Customer Support Specialist

• Delivered 98%+ CSAT scores across email, phone, chat, and social media support.
• Handled high-volume inquiries while maintaining professionalism, empathy, and accuracy.
• Reduced escalation rates by 25% by resolving issues independently.
• Skilled in Freshdesk, Zoho Desk, Zoho SalesIQ, MS Office.

Virtual Assistance & Admin Support

• Efficient inbox and calendar management to keep schedules organized.
• Data entry, research, and document organization with accuracy and attention to detail.
• Social media support, Canva graphics, and content scheduling.
• Tools mastered: Google Workspace, Trello, Monday.com, Notion, Calendly, Slack, Microsoft Teams.
• Helped clients save 10+ hours weekly by streamlining workflows and proactively managing tasks.

Airbnb & Short-Term Rental Co-Hosting

• Managed guest communication, bookings, and check-in/out coordination to ensure 5-star stays.
• Helped hosts improve guest satisfaction and secure Superhost status.
• Provided listing setup, calendar updates, and booking management on Airbnb & Booking.com.
• Skilled with Airbnb Host Tools, Booking.com Extranet, and hospitality systems.

Why Clients Choose Me

I’m not just here to “do tasks” — I help build trust with your customers, keep your operations running smoothly, and deliver measurable results. Whether it’s:

• Keeping your inbox and calendar under control
• Delivering empathetic, efficient customer support
• Managing your Airbnb operations for better guest reviews
• Freeing your time so you can focus on growth

I bring professionalism, reliability, and proven systems to every project.

How can I help your business thrive? Feel free to send me an invite and share your job requirements. I’ll be glad to support your team and deliver results you can count on.