Gladys Mukonowenzou

GLADYS-MAY MUKONOWENZOU Results-driven professional with exceptional communication and interpersonal skills, complemented by strong analytical and strategic abilities. Detail-oriented and highly motivated, I hold an N6 in Financial Management and am currently pursuing a BA in Operations and Logistics. Proficient in G-Suite and Microsoft Office applications, including Excel and PowerPoint, as well as QuickBooks, Pastel Accounting, and payroll functions. Committed to delivering excellence and contributing to organisational success. PROGRAMMES ● QuickBooks ● ● ● Pastel Accounting/Payroll Microsoft Office/G-Suite SA-SAMS (School management program) ● Coltech (College Management Tool) PERSONAL Nationality Zimbabwean Asylum Number Passport Number Cellphone Number PTAZWE- EN-- E-Mail Residential Area Languages Availability PERSONAL SKILLS ● Mobile telephone, App skills ● Persuasive, selling skills ● Excellent analytical and strategic skills ● Attention to detail ● Leadership skills ● Verbal and written communication skills West Riding, Cape Town,7441 English Immediately EDUCATION ● NATIONAL DIPLOMA FINANCIAL MANAGEMENT (N4 - N6) NKANGALA TVET COLLEGE (CN MAHLANGU CAMPUS |2019 – 2021) - FINANCIAL ACCOUNTING MANAGEMENT COMMUNICATION ENTREPRENEURSHIP AND BUSINESS MANAGEMENT COMPUTERISED FINANCIAL SYSTEMS (EXCEL, PASTEL, PASTEL PAYROLL) COST AND MANAGEMENT ACCOUNTING ● Sharp listening skills ● Multitasking DIPLOMA IN BIBLICAL STUDIES AND CHRISTIAN LEADERSHIP AFRICA MULTI-NATION FOR CHRIST COLLEGE| 2015 – 2017 ● Interpersonal skills ● INTRODUCTION TO DATA ANALYSIS – ALISON ● Initiative and problem solving ● CERTIFICATE FORENSIC ACCOUNTING & AUDIT EXAMINATION - WEST VIRGINIA UNIVERSITY ● GOOGLE WORKSPACE CERTIFICATE ● CURRENT STUDIES: BA OPERATIONS & LOGISTICS SOUTHERN NEW HAMPSHIRE UNIVERSITY ● ACCOUNTING: ACCOUNTING INTERN |FEBRUARY 2023 TO SEPTEMBER 2024 MJ SALIDA ACCOUNTING SERVICES |CAPE TOWN SOUTH AFRICA ● Financial Record Management: Maintain accurate financial records, including general ledger entries and reconciliations. ● Budgeting and Forecasting: Assist in the preparation and monitoring of budgets, forecasts, and financial plans. ● Accounts Payable/Receivable: Process and manage invoices, payments, and receipts; ensure timely and accurate transactions. ● Financial Reporting: Generate and review financial reports, including balance sheets, income statements, and cash flow statements. ● Bank Reconciliation: Reconcile bank statements with internal records to ensure accuracy. ● Compliance and Audits: Ensure compliance with financial regulations and assist with internal and external audits. ● Data Entry and Maintenance: Enter financial data into accounting software and maintain accurate and up-to-date records. ● Petty Cash Management: Oversee petty cash transactions and perform reconciliations. ● Financial Analysis: Conduct financial analysis to support decision-making and improve financial performance. ● Support and Coordination: Assist financial manager and directors with various tasks and provide administrative support as needed. ● Financial Record Keeping: Maintain accurate financial records for donations, grants, and operational expenses. ● Budget Management: Assist in preparing and monitoring budgets, ensuring alignment with the organization’s goals and grant requirements. ● Grant and Donor Reporting: Prepare financial reports and statements for donors and grant providers, ensuring compliance with funding agreements. ● Accounts Payable/Receivable: Process invoices, manage accounts payable and receivable, and ensure timely payment and collection. ● Bank Reconciliation: Reconcile bank statements with internal financial records to ensure accuracy. ● Compliance and Audits: Ensure adherence to financial regulations, non-profit accounting standards, and assist with audits. ● Expense Tracking: Monitor and record organizational expenses, reviewing and approving expense reports in line with budgetary constraints. SALES| COMMUNICATIONS AND ADMIN OFFICER | JULY 2021 TO JANUARY 2023 MUKURU AFRICA| MPUMALANGA SOUTH AFRICA ● General Provincial administration and information dissemination in agent land covering Mpumalanga, Limpopo, North-West, Free State, Northern Cape and Gauteng: ● Weekly Statistical Reporting and analysis of agents’ performances ● Daily and timeous communication with agents using WhatsApp and Email. ● Monthly rental schedules ● Conducting Customer and Employee surveys with the purpose of improving services ● Checking daily statistics of the province and following up and encouraging low-performing agents. ● Identifying areas where agents need help and assist in getting these issues resolved ● Following up and compiling feedback on promotional campaigns ran ● Scheduling of meetings and recording of minutes of all provincial meetings ● Monitoring and Evaluation of projects. ● Any other duties assigned by the Provincial Sales Supervisor INFORMATION OFFICER - PART TIME| 2013 TO DATE MUKURU AFRICA| SOUTH AFRICA ● Provide accurate information regarding Mukuru services ● Explain to potential customers what Mukuru does and how transfer work ● Provide potential customers with the various locations where money can be sent to ● Assist customers by providing information / demonstration on how to create a money transfer on their phones i.e., through WhatsApp, USSD ● Contact the Call Centre to assist customers who have issues (i.e., OTP) ● Issue new card if a customer has been blocked and send message to wallet support to transfer funds to new card ● Assist customers to stop lost cards via USSD and issue a new card ● Provide customer with all the information regarding registration ● Capture customer information and personal details into the Mukuru Agent app and ask customer to read the indemnity before signing ● ● ● ● ● ● ● ● ● Take a clear photo of the customer and save it Ensure customer gets an OTP to proceed with sign-up Complete sign-up and submit for verifications for approval Resolve any queries from the verifications team if required Explain to customers the steps required to complete a money transfer Capture clear pictures of proof of identification, address, proof of income, accurately capture income amount on registration and account updates Check the customers documentation to ensure it is valid Provide professional customer service at all times Maintain customer confidentiality by adhering to the POPI Act of 2021 FINANCE & ADMIN|ASSISTANT PROVINCIAL ACCOUNTING OFFICER | JANUARY 2022 - APRIL 2022 FORWARD IN FAITH CHURCH IN THE REPUBLIC OF SOUTH AFRICA| MPUMALANGA SOUTH AFRICA ● Assemblies' collections, banking, receipting - follow up and effective management thereof ● Asset register - Ensuring that it is up to date on monthly updates ● Petty Cash Reconciliations (monthly or as per reimbursement - on imprest system) ● Receipting & Banking – Ministers Tithes & General Receipting, Assembly Tithes, Freewill Offerings and Ministries Funds etc ● Staff file - Maintenance at District/Provincial level with ID/Permits/Passport copy etc (for all Pastors & other workers) ● Sage Pastel Data Capturing ● Bank Statements - Sending to National office within deadlines ● Proper maintenance of office files and records ● Attending to queries and requirements as raised by the National office ● Attending all training seminars arranged by the Province or National Office ● Attending to Regional or Assembly Audits arranged by the Province or National Office ● Ensure accurate referencing on money transferred or deposited in the bank ● Raising receipt vouchers and maintenance of the receipt voucher File ● Maintaining of excel spreadsheets for ministry funds, prepayments, accruals etc ● Ordering stationery from the National Office for office use ● Submitting Quarterly Statistics Report to Administrator ● Any other duties assigned by the Provincial Finance Committee/National Office ADMINISTRATIVE ASSISTANT | JANUARY 2012 – DECEMBER 2012 HILLSIDE PRIVATE SCHOOL / ADVISOR PROGRESSIVE COLLEGE| MIDDELBURG/WITBANK SOUTH AFRICA ● Assist with registration process ● Capturing and processing student details onto the COLTECH, SA-SAMS, D6+ Systems ● Made regular follow up on creditors and decreased the creditors payment period significantly ● Invoicing ● Created and maintained an accurate easy to use filing system ● Issuing results statements ● General reception and administration tasks FINANCE AND ADMINISTRATION OFFICER |JANUARY 2011 – DECEMBER 2011 ADI CONSULTING ENGINEERS (Pty) Ltd| NELSPRUIT SOUTH AFRICA ● Creating accurate quotations ● Payroll administration ● Timely invoicing ● Proof-reading documentation ● Created and maintained an easy to use filing system ● General office administration ● Issuing Accounts Statements to clients REFERENCES: Available on request