Gladys Mercado Esteban

I worked in BPO company for almost 6 yrs as a customer service representative dealing with concern, handling inquiries, providing resolution to customers complete satisfaction. With this experienced it enhanced my analytical thinking, motivation, and communication skills. We also handled selling and this gives me and improved my selling technique and to work under pressure meeting my quota and target goal. Experienced and reliable customer service officer with extensive experience assisting in a busy call center setting. Strong dedication to helping customers resolve issues and cultivating a positive image of the company.