Gladys Mbanaso

PORTFOLIO GLADYS MBANASO- Highly seasoned sales professional with 6 years of experience, known for my outstanding achievements and a demonstrated track record of consistently surpassing sales quotas, particularly in phone-based sales. I have earned a reputation for adeptly managing a substantial volume of inbound and outbound calls while utilizing diverse CRM and technology tools for cold calling, prospecting, and generating high-quality leads. As a result, I have achieved a remarkable closure rate of ~ 90% in sales. I have showcased my capacity to establish and sustain lucrative client portfolios by employing strategic customer interactions, leveraging extensive product knowledge, actively listening to understand customer pain points, and successfully converting cross-selling and up-selling opportunities. VISION Empowering business owners scale their business by attracting and retaining high level and loyal customers and ensuring maintained high standards of service delivery and business values while staying up to date on best business practices MISSION To ignite customer satisfaction through exceptional service and value proposed approach, by creating meaningful and positive interactions with every customer. Dedicated to actively listening to customer needs, providing accurate information and swiftly resolving customer concerns and improving business process leveraging data. CUSTOMER SUPPORT MANAGER Resolved over 100 customer related cases daily, using CRM tools, which improved service delivery and customer satisfaction by 98%. Improved business processes by 110% by organising and completing assigned tasks in record time and constantly providing information during and after business hours. Created effective customer management systems by liasing with cross-functional teams using customer feedback to improve service delivery. DATA ENTRY SPECIALIST/ PERSONAL ASSISTANT Achieved 99% success in profitable business decisions through data preparation and presentation using Google offfice and Microsoft tools. Developed and maintained accurate data collection and data entry strategies through unique communication methods. Improved business process and work flow by organising tasks using google calendar and time managment tools. VIRTUAL ASSISTANT Through effective persuasive communication techniques and active listening, I have consistently closed ~ 90% of sales deals and successfully onboarded clients. By continuously acquiring and developing my product knowledge and enhancing my negotiation skills, I have consistently increased sales by ~40%. Consistently handled client objections, turned rejections into opportunities and proactively resolved client concerns through data-driven insights. Successfully fostered collaboration with crossfunctional teams to enhance sales scripts, and develop business plans that effectively cater to the needs of customers. CORE COMPETENCES SALES DEVELOPMENT REPRESENTATIVE. CUSTOMER SUPPORT. PROSPECTING AND COLD. CALLING APPOINTMENT SETTING . LEAD GENERATION. DATA ENTRY. ADMINISTRATIVE SUPPORT. ACCOUNT MANAGEMENT. SOFT SKILLS TIME MANAGEMENT. ACTIVE LISTENING. PROSPECTING. CONFLICT RESOLUTION. RESEARCH SKILLS. PRODUCT KNOWLEDGE. RAPPORT BUILDING. CRITICAL THINKING. OBJECTION HANDLING. EMPATHETIC. CLIENT MANAGEMENT. SALES ANALYTICS. TOOLS DIALPAD GOOGLE WORKSPACE AI WRITING TOOLS MICROSOT TEAMS SLACK CALENDLY ZOOM SKYPE RING CENTRAL EXCEL SHEETS MY VALUES INCLUDE DIVERSITY EXCELLENCE LEARNUNG GROWTH INNOVATION EMPATHY My commitment to work comes from an understanding that a satisfied customer has a multiplier effect on every bussiness and that every lead should be treated as the only lead. l am happy to work with you to help scale your business TYPING SPEED TEST RESULT ENGLISH PROFICIENCY INTERNET SPEED TEST RESULT LAPTOP SPECIFICATION